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Everbridge

Streamline critical communication during urgent events with the Everbridge emergency notification platform featuring Service Manager.
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Overview

This integration connects the Everbridge emergency notification platform with Service Manager to streamline how critical information is shared during urgent or disruptive events. It enables IT and operations teams to automatically send Service Manager data to Everbridge for alerting and escalation, ensuring timely communication across predefined user groups. 

Key features
  • Send incident or service information from Service Manager to Everbridge for processing through established emergency communication workflows. 
  • Trigger Everbridge notifications via emailbased automation or using Zapier to support flexible integration patterns. 
  • Support targeted, oneway alerting to user groups for fast dissemination of critical updates during emergencies.  
  • Improve coordination and response by ensuring key stakeholders receive consistent, timely information sourced directly from ITSM processes. 
Website URL
https://www.everbridge.com/
Integration Type
  • Emergency Notification, Monitoring
Related Resources
  • EV Platform, EV Service Manager