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Google Chat

Discover how Google Chat integrated to Service Manager can centralize team communication within ITSM processes for better efficiency.
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Logo Google Chat
Overview

This integration connects Google Chat with Service Manager to centralize team communication within ITSM processes. It enables support and operations teams to receive updates, share information, and collaborate on service tickets directly through Google Chat, improving coordination and responsiveness. 

Key features
  • Send Service Manager notifications and ticket updates to Google Chat spaces or direct messages to improve realtime visibility. 
  • Enable teams to discuss incidents, changes, or requests within Google Chat while maintaining synchronized context in Service Manager. 
  • Support crossfunctional collaboration by linking conversations to specific service items or workflows. 
  • Reduce context switching by integrating messaging, file sharing, and discussion threads from Google Chat into IT service operations. [support.google.com] 
Website URL
https://workspace.google.com/products/chat/
Integration Type
  • Collaboration
Related Resources
  • EV Platform, EV Service Manager