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EasyVista

Twilio

Connect EasyVista Service Manager with Twilio’s cloud telephony platform to automate voice and messaging interactions within IT service workflows.
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Overview

This integration connects EasyVista Service Manager with Twilio’s cloud telephony platform to automate voice and messaging interactions within IT service workflows. It enables IT and support teams to trigger calls, SMS notifications, or other communication events directly from ITSM processes. The integration enhances communication speed and improves operational responsiveness.

Key features
  • Send automated SMS or voice notifications from Service Manager to inform users of incident updates or service changes.
  • Trigger outbound calls or messaging workflows as part of ITSM automation to accelerate communication.
  • Synchronize communication events with service records for improved traceability and auditability.
  • Enhance collaboration between support teams and users by integrating real time telephony capabilities into service processes.
Website URL
https://www.twilio.com/
Integration Type
  • Telephony
Related Resources
  • EV Service Manager