OTRS
is now part of
EasyVista
. Stronger together.
Beginning from the user’s perspective, EV Digital Experience Monitoring helps trace problems through your IT infrastructure to locate the root cause—whether due to network performance, application issues, or device errors. This approach closes the gaps left by traditional monitoring, proactively supporting seamless digital experiences and enabling quicker resolutions, often before users become aware of any problem.
Detect potential issues using pre-scripted monitoring scenarios.
Compatible with multiple platforms and environments for comprehensive coverage.
Maintain monitoring reliability through advanced algorithms.
Capture live data for immediate visibility and response.
Track key indicators such as session duration, page load times, and error rates.
Monitor applications across devices, browsers, and networks.
As part of the EasyVista platform, EV Digital Experience Monitoring combines ITSM, IT Monitoring, and Digital Experience Management in a single ecosystem. This unified approach allows IT teams to deliver consistent services and improve user satisfaction organisation-wide.
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
Maintain high service quality across locations and devices.
Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.
Adapt to hybrid, on-premises, or cloud environments for consistent performance.
EV Digital Experience Monitoring takes action before issues impact your users. By simulating regular interactions, it detects and resolves potential performance problems fast—keeping your digital experience smooth and your users satisfied. Stop issues in their tracks, before they even become a problem.
The EasyVista platform unifies ITSM, monitoring, automation, and remote support into one scalable solution, reducing complexity while supporting business growth.
Combine RUM and STM for full visibility into both real and simulated user interactions. This dual approach enables IT teams to precisely identify the root cause of performance issues, whether they stem from individual users or system-wide problems.
Discover how our solutions empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM and various industries
Real-User Monitoring (RUM) offers live insight into user interactions, helping IT teams quickly identify and resolve problems as they arise. This combination of RUM and STM enables accurate root cause analysis and improved operational efficiency.
In a hurry to get setup? We offer on-boarding consulting services as well as training.
2025 SPARK Matrix™ for Enterprise Service Management
2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions
