Accelerate service delivery with EasyVista’s request fulfilment. By automating approvals, provisioning, and tracking, IT can provide users with faster and more seamless access to the resources they need. With configurable no/low-code workflows, processes can be adapted easily to meet specific business requirements—without the need for complex development.
AI-driven workflows route requests to the right stakeholders, supporting timely and compliant decisions.
Automated tracking and visibility simplify task management across teams, reducing delays and improving service quality.
Self-service tools and automated workflows make resource allocation straightforward, reducing downtime and manual steps.
Real-time tracking and automation help ensure requests are completed quickly, meeting SLAs and supporting productivity.
At the heart of Service Request Management, request fulfilment is supported by EV Self Help’s self-service portal, where users can submit, track, and manage requests in real time. EV Orchestrate handles repetitive workflows, freeing IT resources for strategic priorities, while EV Observe dashboards ensure requests are resolved within SLA targets.
Approval processes align requests with organisational standards. Configurable workflows and AI-powered automation route requests directly to the right stakeholders. Role-based approvals integrate with existing policies, helping teams make quick yet compliant decisions that keep response times low and governance strong.
Automated provisioning supports productivity by minimising downtime. Through EV Self Help and EV Orchestrate, resource allocation—covering everything from software licences to hardware—becomes faster and less manual. With CMDB integration and accurate inventory tracking, the process remains both efficient and auditable.
Coordinating work orders across multiple teams is simplified with automation and real-time visibility. IT can create, assign, and monitor work orders efficiently, even when requests involve multiple steps or specialist resources. Centralised task management provides clear oversight, reducing delays and ensuring high service standards are maintained.
From design through to delivery, EasyVista’s IT service request management supports the entire IT service lifecycle. Built on an integrated service catalogue, it allows both providers and consumers to request changes to IT services with less complexity.
EasyVista streamlines change management by automating approvals, impact analysis, and risk assessments, enabling IT to efficiently implement changes with minimal risk to service continuity.
Automate infrastructure and operations with EasyVista’s I&O management, streamlining asset provisioning, monitoring, and maintenance to improve operational efficiency and free up your team for strategic initiatives.
EasyVista’s predictive incident resolution leverages AI to identify issues before they impact users, automating detection, prioritization, and remediation to keep services running smoothly and prevent disruptions.
Combine incident and problem management to ensure fast resolution and root-cause elimination.
Gain full control of IT assets with EasyVista’s asset and configuration management, which centralizes asset tracking, dependency mapping, and lifecycle management for a complete view of your environment.
