EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, is excited to announce a strategic partnership with Technology Reply, a global systems integrator and consulting firm for delivering IT service and operations management solutions to the Italian market.
The increasing complexity of IT infrastructures, coupled with the proliferation of multi-cloud environments, requires advanced IT service management tools to manage and automate essential IT service delivery processes. The EasyVista Platform supports even the most complex requirements, while delivering a new level of simplicity, agility, and mobility required to make cloud-based IT Service Management (ITSM), Observability (ITOM), and Remote support software easy to use and deliver.
The partnership combines EasyVista’s next-generation IT service management platform and deep customer-centric focus with Technology Reply’s extensive experience and market leadership. Technology Reply has more than 20 years of experience integrating complex systems and application maps serving the retail, manufacturing and financial services industries to meet the needs of enterprises for simplifying IT complexities while meeting their digital transformation goals and driving IT maturity.
Together, EasyVista and Technology Reply have delivered ITSM solutions for leading Italian brands, including Bianchi Bicycles and Benetton.
Through this partnership, Technology Reply will leverage its extensive expertise and the ITIL (Information Technology Infrastructure Library) framework to implement and support the EasyVista Platform and drive its adoption. The Platform enables the management of all ITIL processes in a codeless manner and simplifies migration processes through simple integration models that ensure service continuity. The Platform and EV Service Manager, EasyVista’s flagship ITSM product, supports customers throughout the entire transition process, from design and configuration to the implementation of ITIL processes, in close collaboration with Technology Reply.
“Reply Technology and EasyVista have established a strategic partnership to offer a complete IT Service Management (ITSM) solution,” commented Alessio Tutrone, Manager of Technology Reply. “Reply Technology provides high-level consulting for IT process optimization, while EasyVista provides its advanced cloud-based products. This collaboration enables a seamless integration of consulting and technology, providing increased automation, optimized workflows, and significant improvement in customer ticket management. Together, we optimize IT processes and improve the overall user experience.”
