EasyVista

Dynatrace

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OVERVIEW

This integration connects the Dynatrace observability platform with Service Manager to streamline incident detection, analysis, and remediation. It enables IT and operations teams to surface performance issues, anomalies, and service impacts from Dynatrace directly into ITSM workflows, ensuring faster response and improved service reliability.

KEY FEATURES
  • Automatically create Service Manager incidents from Dynatrace alerts to accelerate response to performance degradation or outages.
  • Provide end‑to‑end visibility by correlating Dynatrace metrics, traces, and topology insights with service records.
  • Support faster root‑cause analysis using Dynatrace’s AI engine (Davis) and dependency mapping capabilities.
  • Enhance collaboration across Dev, Ops, and SRE teams by centralizing observability data within ITSM processes.
  • Improve service continuity with proactive monitoring across applications, infrastructure, and digital experience layers.
Website
https://www.dynatrace.com/
Integration Type
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