This integration connects GitLab’s DevOps platform with Service Manager to synchronize development activity – such as issues, merge requests, and code changes – with ITSM processes. It enables IT and development teams to maintain consistent visibility across service tickets and GitLab work items, improving collaboration and accelerating change delivery. GitLab provides a unified environment for planning, source control, CI/CD, and issue tracking, making it a strong anchor point for Dev/ITSM alignment.