The role in the platform

EV Pulse AI is the intelligence layer of the EasyVista Platform. It connects with EV Service Manager, EV Self Help, and other modules to enhance how information moves, how issues are resolved, and how users interact.

Main benefits

Because it is built into the platform, organizations can begin experimenting with AI safely and at their own pace without new stacks, complex integrations, or runaway costs.

Here are only some of the benefits:

Smarter Workflows: Add context-aware intelligence to core service processes.
Incremental Efficiency: Automate repeat work and reduce friction where it counts.
Accessible Innovation: Experiment with AI features that deliver value today and evolve over time.
Predictable Cost: Use built-in or hosted models that control cost and complexity.

Key Capabilities

AI Suggestions:

Intelligent categorization and urgency detection
Similar ticket and knowledge article recommendations
Early escalation and expert identification
Helps agents learn from data patterns already in the system

AI Automations:

Summarize and rephrase notes and memos
Translate multilingual content instantly
Create draft knowledge articles from resolved tickets
Gives teams small, repeatable efficiency gains

AI Operations:

Detect anomalies and recurring issues
Forecast maintenance trends
Correlate events to uncover potential root causes
Enables gradual movement toward proactive service

AI Conversations:

LLM-powered virtual agents using OpenAI, Mistral, or EasyVista-hosted models
Multilingual chat and self-service portal integration
Knowledge-based responses and simple ticket actions
A flexible foundation for future self-service innovation

Solutions by Process

Our AI-powered solutions enhance every stage of IT service delivery, from detection to resolution.

Whether managing incidents, changes, problems, or knowledge, these features help organizations act faster today while laying the groundwork for smarter, more autonomous operations tomorrow:

Incident Management
Change Management
Problem Management
Knowledge Management
Self-Service

Solutions by industry

From predicting issues before they disrupt production to ensuring compliance in regulated sectors, EV Pulse can adapt to many sectors unique challenges:

Manufacturing: Maintain operational efficiency and minimize downtime through predictive insights that identify potential equipment issues before they escalate.
Public Sector: Deliver reliable, compliant IT services across departments with intelligent categorization, automated translations, and predictive escalation.
Financial Services: Strengthen service reliability and operational control with AI-powered prioritization and risk analysis
Healthcare: Support critical clinical and administrative operations with intelligent triage, sentiment analysis, and context-aware knowledge delivery.
Education: Provide responsive, multilingual IT assistance for students, faculty, and staff through conversational AI and automated knowledge sharing.

THE ANALYSTS’ POINT OF VIEW

See why EasyVista was named a Leader in the QKS Group 2025 SPARK Matrix™ report, recognizing technology excellence, innovation, and customer impact

Adapt the Interface to Your Organization

Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver.

Request a personalized demo

Get in touch with one of our knowledgeable representatives to explorehow the EasyVista Platform can transform your IT operations:

Cut IT costs by 50%
Boost support agent productivity by 25%
Lower incidents and ticket volumes by 20%

EV Pulse AI: Smart, Scalable Intelligence You Can Use Today

THE ANALYSTS’ POINT OF VIEW

Adapt the Interface to Your Organization

Request a personalized demo