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EasyVista

BeyondTrust Remote Support

Explore how BeyondTrust Remote Support enables secure and realtime remote assistance seamlessly integrated with ITSM workflows.
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Logo BeyondTrust Remote Support
Overview

This integration connects EasyVista Service Manager with BeyondTrust Remote Support to enable secure, realtime remote assistance directly from ITSM workflows. Service desk technicians can initiate attended or unattended remote sessions from incidents or actions to diagnose issues and support users. Session details, including chat transcripts and shared files, are automatically stored in the corresponding Service Manager record for full traceability.

Key features
  • Initiates BeyondTrust remote support sessions directly from Service Manager forms for fast incident handling. 
  • Supports both attended sessions with users and unattended access via Jump Clients for broader troubleshooting coverage. 
  • Captures and stores session artifacts in Service Manager, including chat logs and exchanged files. 
  • Enhances technician efficiency by enabling secure remote access to any system or device. 
Website URL
https://www.beyondtrust.com/products/remote-support
Integration Type
  • Remote Support
Related Resources
  • EV Platform, EV Service Manager