is now part of
. Stronger together.
EasyVista

Genesys

Find out how integration connects the Genesys contact center platform with Service Manager to improve ticket management during calls.
Request a demo
Logo Genesys
Overview

This integration connects the Genesys contact center platform with Service Manager to streamline how tickets are created during inbound or outbound call handling. By leveraging Genesys APIs, IT and support teams can automatically generate Service Manager tickets based on call events, improving traceability, reducing manual data entry, and accelerating issue resolution

Key features
  • Automatically create Service Manager tickets using data captured from Genesys call interactions through Genesys Cloud APIs.  
  • Synchronize caller details, interaction metadata, and agent notes to enrich Service Manager incidents for faster triage. 
Website URL
https://www.genesys.com/
Integration Type
  • Telephony
Related Resources
  • EV Platform, EV Service Manager