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EasyVista

New Relic

Uncover the advantages of this integration that connects EasyVista Service Manager with New Relic to improve ITSM processes.
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Overview

This integration connects EasyVista Service Manager with New Relic to bring fullstack observability insights into ITSM processes. It enables IT and operations teams to correlate performance events, application telemetry, and infrastructure health metrics from New Relic with service records. By aligning observability data with incident and problem workflows, teams can accelerate rootcause analysis and improve service reliability. 

Key features
  • Ingests application, infrastructure, and network monitoring data from New Relic’s unified observability platform.  
  • Enhances incident diagnosis by linking performance anomalies and alerts directly to ITSM tickets. 
  • Improves visibility with access to logs, traces, metrics, and synthetic monitoring results within service workflows.  
  • Supports proactive operations by surfacing early warning indicators from distributed systems and cloud environments. 
  • Strengthens collaboration between IT, DevOps, and engineering teams through shared access to enriched telemetry data. 
Website URL
https://newrelic.com
Integration Type
  • Monitoring
Related Resources
  • EV Platform, EV Service Manager