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Generative AI is revolutionizing incident management with automatic root cause analysis, predictive diagnostics, and intelligent decision support.

Observability makes IT systems transparent, reduces MTTR, and helps IT managers transition from reactive monitoring to proactive action.

With AI-based Predictive SLAs, IT managers anticipate risks, optimize resources, and ensure service quality through proactive management.

Service Request Management is a crucial component of ITSM, which includes the processes and tools used to manage user requests of the most diverse types.

More efficiency, more optimization, more reliability: IT workflow automation is at the center of the scene for these simple and crucial reasons... which, in turn, reflect the demands of the market and of every company.

IT Service Management (ITSM) forms the backbone of efficient IT operations, ensuring smooth system functioning and timely incident resolution. In this domain, generative artificial intelligence (GenAI) is emerging as a transformative driver.

A Configuration Management Database (CMDB) constitutes the backbone of IT Service Management (ITSM). It is a comprehensive map of the IT infrastructure that enables organizations to manage IT resources more efficiently, ensure compliance, and make informed decisions.

The digital revolution we are immersed in is a permanent revolution. We live in an era where the ability to respond quickly, almost immediately, to changes has become an indispensable requirement for every company (and we would also say for every worker).

To meet increasingly complex needs, organizations' technological infrastructure tends to expand to handle a particularly heavy workload.

Project Dependency Mapping is the process through which interdependency relationships between different projects, tasks, teams, and resources are identified, documented, and managed.

No matter how robust your defenses against cyber threats may be—whether in the form of firewalls, detection systems, or security teams—they’re meaningless without a coordinated, efficient system in place.

In the complex corporate IT ecosystem, where infrastructures and digital devices multiply at an unprecedented pace, IT asset visibility ("Asset Visibility", indeed) is no longer a luxury, but a necessity. This applies to companies of any size and in any productive sector.

Organizations' focus on spending is stronger than ever, especially in the current post-pandemic period where digital transformation is no longer an option but a necessity. Today, inevitably, the software purchasing process is subject to extremely rigorous scrutiny.

“Triage”: a term that evokes emergency room procedures... and a metaphor that is immediately useful. Just imagine a place where patients arrive, but no one knows who should be treated first or how. Someone with a simple cold receives immediate emergency-level assistance, while – at the same time – a real emergency goes unnoticed for hours.

Discover best practices for self-service portals that increase customer satisfaction, improve retention, and transform users from consumers into promoters.

Incident vs problem management: discover the key differences in ITIL 4 and improve resilience, operational efficiency and IT service continuity.

In this article we'll talk about the power of application dependency mapping in ITSM and how it can help you reduce incident resolution times and increase IT infrastructure resilience.

Let's start by breaking down the acronym. SOAR: Security Orchestration, Automation and Response. So let's try to imagine, precisely, an orchestra performing a symphony: each instrument plays its score diligently and flawlessly, but it's only thanks to the conductor that the ensemble transforms into music.  Now, think about what can happen if even just one of those systems stops working, perhaps only for a few minutes.  The damage – economic, reputational, regulatory – can be incalculable. In this type of scenario, consequently, ITSM for financial services is an absolute necessity.

Let’s start with a very common scenario. You’re at work, in your company, and you need IT support: for example, you need first-time access to a new application, or you have to report a problem with company software, or maybe you want to request an upgrade for your work device.

Asset Management is a fundamental element in a company's digital maturity. It is a strategic process that allows companies to monitor, optimize, and enhance their resources, both tangible and intangible. From IT infrastructure management to financial investments, the main goal is to maximize the value of assets while minimizing risks and operational costs.