EasyVista

GitHub

Synchronize issues, pull‑request activity and many more with GitHub and EasyVista Service Manager.
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Overview

This integration connects GitHub repositories and development workflows with Service Manager to synchronize issues, pull‑request activity, and code‑review events with ITSM processes. It enables IT and development teams to maintain consistent tracking between service tickets and source‑control activity, improving collaboration and accelerating change delivery.

Key features
  • Automatically create and update GitHub issues from Service Manager change requests, and close them when the corresponding GitHub issue is resolved.
  • Capture pull‑request approvals, comments, and merge events as timeline actions in Service Manager, with direct links to the relevant GitHub items.
  • Notify users when Service Manager tickets are closed while related pull requests remain unmerged, reducing overlooked or stalled code changes.
  • Sync pull‑request closures with Azure DevOps Bugs when both systems are connected, ensuring full traceability across hybrid DevOps toolchains.
  • Improve visibility and collaboration by linking GitHub development activity directly into ITSM workflows for unified lifecycle management.
Website URL
https://github.com/
Integration Type
  • Development, ITSM
Related Resources
  • EV Platform, EV Service Manager, Integrations