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GLPI

Discover how GLPI’s asset and software inventory data works with Service Manager to keep your catalog current and consistent.
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Overview

This integration connects GLPI’s asset and software inventory data with Service Manager to maintain consistent and uptodate catalogs across both platforms. It enables IT teams to automatically synchronize equipment, software, and attributes from GLPI into Service Manager, ensuring reliable reference data for incident, request, and change processes. 

Key features
  • Import GLPI equipment, software, and attribute records into Service Manager catalogs using predefined mapping rules. 
  • Leverage unique identifiers (Manufacturer/Model for equipment and Software for applications) to ensure accurate crosssystem alignment. 
  • Automatically update Service Manager catalogs based on daily GLPI inventory changes to keep configuration data current. 
  • Selectively synchronize only the GLPI references required by the organization’s asset and software management strategy. 
  • Maintain reliable service operations by integrating inventory data from GLPI into Service Manager’s CMDB and catalog structures. 
Website URL
https://www.glpi-project.org/en/
Integration Type
  • Development, ITSM
Related Resources
  • EV Platform, EV Service Manager