OTRS
is now part of
EasyVista
. Stronger together.
Ideal for IT teams across SMBs, mid‑size and large organisations, EV Reach helps support teams operate with agility and precision. By automating tasks and addressing issues proactively, teams can resolve incidents before they affect productivity. Unlike cumbersome RMM tools or basic remote solutions, EV Reach prioritises proactive, connected support—boosting ticket resolution rates, minimising downtime and ensuring seamless system care that doesn’t interrupt users.
EV Reach is natively integrated with the EasyVista Platform. When incidents arise, support teams can initiate remote interventions directly from EVSM, helping speed resolution. This deep integration means that actions—from remote troubleshooting to endpoint adjustments—are captured in the ITSM system in real‑time, reducing silos and keeping teams aligned.
Discover why 3000+ organizations worldwide have chosen us as their ITSM provider
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Explore how EasyVista’s solutions can transform your IT operations by reducing downtime and enhancing proactive incident management. Learn more to see how this approach can benefit your organization.
Enquire to speak with our team and arrange a tailored demo.
Achieve greater effiency, proactive management, and seamless integration to drive your digital transformation journey forward
Get fast, reliable remote support that works seamlessly across Windows, macOS and Linux. Teams can quickly investigate, act and prevent problems from escalating.
Each technician license allows unlimited management sessions to all Window endpoints within and outside of your organization.
A modular, scalable solution that adapts to your organisation’s needs, reducing complexity and lowering total cost of ownership. Start with core ITSM and expand into asset management and infrastructure monitoring as needed.
Use powerful automation to get ahead of incidents before they affect users, supporting uninterrupted productivity and consistent system performance.
Unlock advanced functionality without the enterprise price tag. EV Reach can operate as a standalone IT remote support product, helping mid‑sized to large organisations streamline operations while controlling costs.
Unify IT service management, remote support, monitoring and automation within a single, integrated platform.
EV Reach equips Level 1 and 2 teams with secure remote control, background systems management and real‑time diagnostics—all via an intuitive interface and robust audit controls. Frontline teams can resolve more issues independently, reduce escalations and speed response while maintaining compliance.
In a hurry to get set up? We offer on‑boarding consulting services as well as training.
2025 SPARK Matrix™ for Enterprise Service Management
2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions
