EasyVista for MS Teams helps users search for answers, create and tracks incidents or service requests, and receive real-time status updates through a conversational virtual agent.
The integration connects EV Service Manager workflows, knowledge base content, and notifications to the Teams chat interface so IT teams can respond faster, resolve issues more efficiently, and deliver a seamless support experience.
Log and track tickets directly from MS Teams chat.
Natural language interaction guides users step-by-step
Capture user satisfaction instantly after resolution
Receive automatic notifications on progress and resolutions in Teams.
Surface relevant articles before escalation to boost first-touch resolution.
Administrators can tailor branding and availability for users or groups
EasyVista for MS Teams extends the power of the unified EV Platform directly into employees’ daily workspace. By connecting EV Service Manager workflows, knowledge base content, and notifications to the Teams chat interface, the integration ensures that front-line support benefits from the same shared data and automation that powers the broader platform.
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Accelerate issue reporting and tracking by enabling employees to submit requests, check ticket status, and receive updates directly within Microsoft Teams. This approach keeps employees productive while giving IT teams immediate visibility into incoming issues and enabling them to respond proactively.
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Users can engage IT instantly through Teams, avoiding portals, logins, or context switching.
EasyVista’s suite of ITSM and ITOM services is divided into three different pricing packages, making it easy to compare the features and solutions of each plan.
With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.
The built-in knowledge search empowers employees to find answers to common issues instantly, deflecting routine requests before they escalate to the IT service desk. By surfacing relevant articles and solutions through the conversational interface, users can resolve problems independently without waiting for agent intervention.
IT teams manage all requests within a unified platform that consolidates workflows, data, and communication channels in one place. This eliminates the need to toggle between multiple systems, accelerating response times and improving overall visibility into support operations.
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
Production teams can’t afford delays caused by slow IT support. With EasyVista for Microsoft Teams, frontline employees can create and monitor tickets directly from their daily workspace, minimizing downtime and accelerating resolution across facilities.
In a hurry to get setup? We offer on-boarding consulting services as well as training.
2025 SPARK Matrix™ for Enterprise Service Management
2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions