EasyVista

Built-in ITSM expertise to help your team move faster

Most IT teams need help to get the most out of their ITSM platform, but traditional professional services slow everything down. Scoping projects, approvals, and hand offs add friction when you’re trying to build momentum. EV Accelerate removes that friction by giving your team direct access to EasyVista experts, so progress doesn’t stall when questions come up. A different way to get expert help, without consulting projects, delays, or handoffs.

Bring Support, Right Where Employees Work

EV Accelerate is a subscription-based expert advisory service that gives your team unlimited access to EasyVista specialists. You do the work, but you are never stuck figuring things out alone.

Whether you are building workflows, planning upgrades, reviewing automation rules, or just need a second opinion, EV Accelerate gives you real-time access to people who know the platform inside and out. EasyVista experts provide real-time guidance on configuration, automation, upgrades, and optimization, so you’re never stuck figuring things out alone.

Key capabilities

Expert configuration reviews

Validate your current platform setup against best practices to avoid technical debt and ensure long-term scalability.

Business rule and workflow optimization

Refine automation logic, troubleshoot inefficiencies, and enhance the flow of service operations

Health checks

Identify risks before they become issues through regular system evaluations, performance monitoring, and best-practice recommendation

Service app and reporting guidance

Build or tune apps, dashboards, and reports to meet stakeholder needs and improve visibility into service performance

Upgrade assistance

Get support during critical transitions, including off-hours upgrade planning and testing, to minimize disruption and reduce risk.

Database operations support

Maintain sovereignty and control over complex back-end operations with expert help on advanced database configurations and purging routines

Optimize the platform ROI

EV Accelerate gives you real-time access to people who know the platform inside and out. There are no statements of work, no change orders, and no delays. Just trusted support that helps your team move faster, every step of the way.

50
%
Reduction in IT Organization Costs
25
%
Increase in availability within 12 months

THE ANALYSTS’ POINT OF VIEW

Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.

SOLUTIONS

For teams launching EasyVista

Get hands-on support that accelerates configuration, setup, and adoption without needing to rely on scoped SOWs or project teams.

SOLUTIONS BY INDUSTRY

INDUSTRY SPECIFIC EV SERVICE MANAGER SOLUTIONS

Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.

Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.

Optimize your Platform ROI

Stay ahead of performance and configuration issues with proactive health checks, automation reviews, and tailored recommendations that maximize platform performance and long-term ROI.

Pricing & Packaging

EasyVista’s suite of ITSM and ITOM services is divided into three different pricing packages, making it easy to compare the features and solutions of each plan.

Digital Employee Experience
IT Self Service
yes
yes
yes
Service Bots (avail for MS Teams)
o
2
Unlimited
Experience Level Agreement (XLA)
yes
yes
yes
Digital Experience Monitoring
o
o
o
Synthetic Monitoring
o
o
o
Enterprise Service Management
HR Case Management
yes
yes
yes
Facilities Case Management
yes
yes
yes
IT Support & Delivery
Event Management
yes
yes
yes
Incident Management
yes
yes
yes
Self Help for Support Agent
o
o
yes
Problem Management
yes
yes
yes
Service Request Management
yes
yes
yes
Knowledge Management
yes
yes
yes
Service Portfolio
yes
yes
yes
IT Remote Support
o
yes
yes
IT Process Automation
o
o
yes
Unatttended Endpoint Management
o
yes
yes
Active Directory Integration and Management
o
yes
yes
Password Reset
o
yes
yes
Software Deployment
o
yes
yes
IT Infrastructure & Operations
Discovery
o
o
o
IT Infrastructure Monitoring
o
o
yes
CMDB
yes
yes
yes
Change & Release Management
yes
yes
yes
Capacity Management
yes
yes
yes
Continuity Management
yes
yes
yes
IT Strategy & Governance
Project Management
yes
yes
yes
Financial Management
yes
yes
yes
Asset Management
yes
yes
yes
Contract & License Management
yes
yes
yes
Service Level Management
yes
yes
yes
Green IT
o
yes
yes
Configuration
Design Studio
yes
yes
yes
Connect Studio
yes
yes
yes
Options
Chatbots - Virtual Support Agents
1
2
Unlimited
Service Apps
2
4
Unlimited
Hosting Options
Document Storage
10GB
20GB
50GB
Dedicated BI platform
Included (*)
Included (*)
Included (*)
Test platform
Included (*)
Included (*)
Included (*)
Security Options
TDE Encryptions
10GB
20GB
50GB
Disc Encryptions
Included (*)
Included (*)
Included (*)
SecNumCloud
Available (*)
Available (*)
Available (*)

The power of a unified ITSM platform

With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.

Accelerate Adoption

EV Accelerate helps you launch, optimize, and evolve your EasyVista platform faster with embedded expert guidance that keeps projects moving and reduces time to value.

Scale with Confidence

Turn evolving goals into clear, actionable roadmaps with strategic guidance from experienced ITSM advisors who understand your environment and help you plan what’s next.

For organizations expanding ITSM maturity

Evolve beyond basic processes with expert support that help s your team align to ITIL best practices, strengthen service operations, and scale your capabilities as maturity grows.

For organizations expanding their ESM use

Scale into new business areas or service teams with guidance that helps you translate goals into actionable platform strategies.

Elevate Your IT Maturity with the EV Platform

Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.

Solutions

For teams optimizing EasyVista

Address automation gaps, streamline incident and change processes, and tune your setup with help from experienced EasyVista advisors.

Options

AI-Driven ITSM
Streamline your workflows with ITSM automation
Unlock the potential of your data
Connect across systems

In a hurry to get setup? We offer on-boarding consulting services as well as training.

Analyst report - Quadrant Knowledge Solutions

2025 SPARK Matrix™ for Enterprise Service Management

Analyst report - Research in Action

2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions

Analyst report – Gartner

2025 Gartner® Market Guide for IT Service Management Platforms

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