FEATURED BLOG

Mean Time to Repair (MTTR) is a critical KPI for measuring how quickly organizations can restore systems and services after an incident. This article explains what MTTR is, why it plays a central role in operational efficiency and customer satisfaction, and the key factors that influence it. It also explores practical strategies, tools, and technologies to help organizations effectively reduce MTTR and minimize downtime.

AI-driven ITSM enables predictive maintenance, detecting anomalies early and automating interventions to keep production lines running.

EasyVista Service Manager brings IT and OT teams together on a single platform to reduce downtime and accelerate incident resolution.

Modern ITSM helps manufacturers reduce downtime by unifying IT and OT, enabling real-time monitoring, automated incident response, and predictive maintenance. The result is greater efficiency, resilience, and continuity across production environments.

Hybrid workforce ITSM requires strong remote support, automation, and monitoring to deliver seamless, secure, and efficient IT services anywhere.

AI-powered service portals use LLMs to deliver personalized IT support with dynamic responses, proactive help, and context-aware user experiences.

From ticketing to orchestration: workflow automation and modern ITSM tools now deliver faster, smarter, scalable IT operations and user experiences.

Preparing IT teams for AI means boosting readiness, upgrading skills, and integrating automation for smarter, proactive support operations.

ITOM vs ITSM? In 2026 the real priority is integrating monitoring and automation to boost stability, service quality, and proactive operations.

Generative AI is revolutionizing incident management with automatic root cause analysis, predictive diagnostics, and intelligent decision support.

Observability makes IT systems transparent, reduces MTTR, and helps IT managers transition from reactive monitoring to proactive action.

Learn about the costs and impacts of IT disruptions on businesses, and discover strategies to prevent and manage these incidents effectively.

Discover the evolution of ITSM platforms from basic help desks to advanced, integrated solutions enhancing efficiency and user experience!