OTRS
is now part of
EasyVista
. Stronger together.
EV Service Manager is a comprehensive, cost‑effective ITSM suite for teams looking to mature from a reactive to a more proactive approach. Built on ITIL best practice and enhanced by AI, it helps IT teams streamline processes, manage costs and reduce silos.
Support for Incident, Problem, Change, and Service Request, all aligned with ITIL good practice.
Seamless integration with EV tools for asset discovery, support, monitoring and automation.
Automate tasks, improve decision-making, and enhance responses with AI and machine learning.
Configure no‑code workflows to fit your organisation’s processes.
Gain full visibility of IT assets with automated discovery, inventory management and dependency mapping.
EV Service Manager brings IT operations and support together within one cohesive platform. By combining native modules such as EV Discovery, EV Reach, EV Observe, EV Digital Experience Monitoring (DEM) and EV Orchestrate, teams—from analysts to engineers—work more smoothly with shared tools and data. This unified approach helps to break down silos, improve cross‑functional collaboration and enhance operational agility.
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Our proven platform, strong values and experienced team of professionals make up our identity. We are committed to providing innovative, sustainable ITSM and ITOM solutions.
Simplify service request management with intuitive self‑service portals, predefined templates and automated fulfilment for faster, more efficient request handling.
Enquire to speak with our team and arrange a tailored demo.
Discover how EV Service Manager empowers your organisation to streamline IT service management.
Leverage native, AI‑driven automation and advanced monitoring to identify and resolve issues before they affect the business.
Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.
With the EasyVista Platform, you get a modular, scalable solution that adapts to your organisation’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista helps you deliver end‑to‑end IT services that support business outcomes and improve user experiences.
Manage IT support, operations and monitoring from a single, integrated platform—reducing the need for multiple vendors and enabling smoother operations.
Lower total cost of ownership through flexible licensing and packaging options, providing a strong cost/functionality balance compared with traditional ITSM suites. In particular, our concurrent licensing model offers additional value by allowing organisations to make more efficient use of their licences, rather than being tied to individual named users. This approach reduces wasted capacity, ensures fair access across teams, and delivers greater cost efficiency for organisations with varied usage patterns.
Unify IT service management, remote support, monitoring and automation within a single, integrated platform.
Implement changes with automated approvals, comprehensive tracking and impact analysis. Minimise disruption, support compliance and keep operations running smoothly.
In a hurry to get setup? We offer on-boarding consulting services as well as training.
2025 SPARK Matrix™ for Enterprise Service Management
2024 Vendor Selection Matrix™ – IT and Enterprise Service Management Solutions
