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NEW YORK, July 12, 2021--EasyVista,a global provider of intelligent automation solutions for IT Service Management (ITSM) and Self Help software, is pleased to announce the acquisition of Goverlan. This acquisition positions EasyVista as a leader in service management and will broaden the offering of EasyVista’s software capabilities and ownership of the global and North American markets. The acquisition also plays an important role in EasyVista’s 2025 strategic make-or-buy goals.
“As part of our 2025 strategic plan, we look to accelerate growth and expand our product offerings, all while maintaining customer relationships and expanding in both Europe and the North American market,” said Sylvain Gauthier, CEO and co-founder of EasyVista. “The acquisition of Goverlan will help us meet two goals: expansion of our business in North America, and adding new capabilities to bring added value for our customers through a more proactive and predictive approach to ITSM. With the acquisition of Goverlan, we are pleased to offer our customers expanded capabilities beyond self-service to self-healing technology, ultimately creating full-service support and delivery solutions.”
Founded in 1998, Goverlan provides simplified remote support technology and process automation and is among the G2Crowd’s Top 100 Best Software Companies. Together with EasyVista, Goverlan will enable customers to diagnose and resolve incidents and problems using automation, self-service, and an integrated ITSM tool.
“EasyVista IT and Enterprise Service Management solutions offer users a variety of ways to streamline processes and resolve issues quickly,” said Pascal Bergeot, CEO of Goverlan. “Goverlan’s process automation technology and remote support access integrated with the EasyVista solutions will enable support agents to have a coherent and exhaustive view of all IT Services from infrastructure to end points. This will make it easier for IT to focus on the user experience and value streams, resulting in a positive impact on the business.”
The integration will help fix issues proactively, reduce the average handling time for incident resolution, provide an exceptional user experience with its innovative background systems management, and help predict the next best actions to support shift-left initiatives. This enables customers to harness this powerful technology for scalable results and focus on value delivery and innovation that drives business outcomes.
EasyVista, which has been named in the Gartner Magic Quadrant for ITSM tools for 9 years running, aims to double its revenue to enable exponential growth and development as part of its 2025 strategic plan. The acquisition of Goverlan will add 1,600 customers, mainly in North America, doubling EasyVista’s existing global installed base.
This acquisition was financed by BlackRock’s European Middle Market Private Debt team who is also providing additional financing to capture other opportunities within a market that continues to consolidate. Further opportunities are already being assessed - in France and the U.S. - in order to strengthen EasyVista’s offerings and increase the value for their customers.
For more information, visit www.easyvista.com.
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About EasyVista
EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries. Learn more at www.easyvista.com.
About Goverlan
Goverlan was founded in the late 90s in New York City with a goal to build software that solves help desk pain points. Goverlan is a leader in Remote Support and IT Management Software and is used by customers in over 110 countries and 17 industries. Goverlan enables IT teams to support desktops and servers in real time, without user interruption via background systems management, IT process automation, and secure remote desktop access. Goverlan Reach is a self-hosted software-based solution that can be implemented in minutes with minimal requirements. Learn more at www.goverlan.com.
