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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

DEMO EV SELF HELP

Try our interactive self-service portal for teleconferencing support!

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Self-Service for Customer Support


Provide Engaging Customer Support Experiences from Anywhere at Any Time

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Customer service and support organizations, like call centers, are critical for customer retention success. Without personalized and effortless customer service and support, it’s impossible to provide a great customer experience. 

This is why supporting the customers’ needs before and after they buy a product or service is critical, and a well-thought-out knowledge strategy is essential in providing the best possible agent and customer engagements. 

EasyVista's smart self-service platform powered by knowledge enables you to easily create, deliver, and measure guided knowledge flows that empower customers to get the answers they need easily, without contacting customer service.

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Smart Self-Service for Customers

Create Q&A and advanced decision trees that guide customers step-by-step with rich text, videos, images, and other multimedia content for an engaging support experience that enables users to solve problems and make requests on their own. 

The Quickstart feature enables subject matter experts to capture existing knowledge documents by automatically transforming formatted Word and Excel documents into guided knowledge procedures and FAQs.

LEARN MORE ABOUT EASYVISTA SELF HELP

Customer Success Case

French premium television channel and television provider, Canal+ had an increase in customer calls related to its global TV business, leading to 500 customer support agents managing 3,000,000 calls during that year.

By using EasyVista’s intelligent knowledge management solution, the company was able to support this increase, resulting in:

  • Reduced call handling time by 30%
  • Shortened customer support agent onboarding by 60%
  • Eliminated 20% of calls by end of the first year

 

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Guided Support for Customer Service Agents 

Provide guided intelligent knowledge to your customers and customer service organization to deliver an exceptional user experience. Improve productivity and key customer service metrics (FCR, AHT, QoS) that drive customer satisfaction with detailed procedures to enable agents to address customer issues quickly and easily. Resolve complex issues easily with step-by-step procedures leveraging contextual customer information, and help identify the next best action to take.

Learn More About EasyVista Self Help

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Omnichannel Support Experiences for Everyone

Help customers and agents find what they need no matter where they are, from websites, portals, enterprise applications or messaging platforms. Deliver conversational experiences to everyone through chatbots and virtual support agents powered by knowledge and our built-in Natural Language Processing (NLP) engine.

Learn More About Service Bots Technology

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Integration Capabilities for Process Automation

Leverage a native integration with the Salesforce Service Cloud and many other third party applications through the premium connector for Microsoft Power Automate, previously Microsoft Flow, to deliver a contextualized experience for customers and agents.

 

EasyVista Self Help for Salesforce Service Cloud Integration

Provide data-driven interactive scripts and troubleshooting solutions to improve the productivity, efficiency and quality of service for customer service organizations.

 

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What else can EasyVista do for your business?

Intelligent Knowledge Management

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Self-Service Portals and Apps

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Chatbots and Virtual Agents

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