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Remote IT Support for Help Desks and Sysadmins

HP - Slide 3 - Recognized by Analysts



Get to the root of the issue quickly. Reach and work on any user or machine in no time through advanced Active Directory searches, real-time detection of user logged-in workstations, and full support for VDI, RDP and Citrix sessions.

Remote Control Software Tools


Query, Analyze and Resolve Issues without Interrupting your Users

Work in the background and support your users without interrupting their work. Query, control and manage user’s desktop and infrastructure via background management tasks and process automations. Remote Control only when necessary.


Decrease Time-To-Resolution with the Best Tools for the Job

EV Reach exposes one of the most comprehensive set of tools and features to get the job done quickly and efficiently. Reduce time-to-resolution and increase productivity by using our all-in-one IT Support and Desktop Management features.


Support your Users and Desktops No Matter Where They Are

Whether your users are at the office or at home, whether they are connected to a secure network or on the public internet, you can use EV Reach to securely support them, on-demand or unattended.


Integrate with EasyVista Service Manager and other Incident Management Platforms

Query and work on your incident and change requests straight from within EV Reach and benefit from quick resolution and automatic case note generation. EV Reach natively integrates with EV Service Manager, but also integrates with other leading service desk providers.


Active Directory Management

  • Comprehensive tool set simplifies Active Directory management
  • Effectively manage passwords, users, accounts, and groups
  • Detect stale accounts and perform seek and clean actions


Automate IT Tasks

  • Create 1-click automation to eliminate repetitive IT service desk tasks
  • Scan groups of machines or Active Directory objects for a specific configuration or state, then report, alert, or remediate upon discovery
  • Deploy software across multiple computers
  • Automate Microsoft patch deployment and get reports on installed and available security patches
  • Enforce IT compliance and security policy
  • Report on software and hardware inventory


Other REMOTE CONTROL features

  • Monitor health status of groups of machines

  • Access Citrix and Microsoft Terminal Services User Sessions

  • Collaborate on Resolutions by Inviting Other Operators

  • Centralized Configuration and Auditing

  • Activate the Curtain Mode to Mask the End-users Screen While You Perform Admin Duties

  • HIPAA and CAC/PKI Compliance

What Processes Does EasyVista Support?

Our platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.

Simplify IT Service Management

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Help Users Help Themselves

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Build People-Centric User Experiences

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