Get to the root of the issue quickly. Reach and work on any user or machine in no time through advanced Active Directory searches, real-time detection of user logged-in workstations, and full support for VDI, RDP and Citrix sessions.
Work in the background and support your users without interrupting their work. Query, control and manage user’s desktop and infrastructure via background management tasks and process automations. Remote Control only when necessary.
Whether your users are at the office or at home, whether they are connected to a secure network or on the public internet, you can use EV Reach to securely support them, on-demand or unattended.
Query and work on your incident and change requests straight from within EV Reach and benefit from quick resolution and automatic case note generation. EV Reach natively integrates with EV Service Manager, but also integrates with other leading service desk providers.
