Get to the root of the issue quickly. Reach and work on any user or machine in no time through advanced Active Directory searches, real-time detection of user logged-in workstations, and full support for VDI, RDP and Citrix sessions.
View multiple systems at once and detect issues or undesired activity—live! Spot performance issues by monitoring CPU, disk, memory and network activity levels
Shadow Citrix XenApp / XenDesktop and Microsoft RDP user session. EV Reach supports multiple-monitor remote desktop sessions.
EV Reach is capable of detecting active logged-in sessions of a user (including Citrix and RDP sessions). Specify a user name to connect to, and EV Reach will present you with the user’s machines. You can even specify a partial user ID and EV Reach automatically searches Active Directory to resolve full user information.
EV Reach supports multi-monitors endpoint. Enable single monitor viewport or multiple monitors at once in a customizable layout. Or view one viewport per monitor on the operator side.
Choose from the GovRC, GovRCMD, RDP, VNC, AMT, Telnet or SSH access protocols to gain access to the full ecosystem of platform types.
On-demand remote desktop support for any user over the internet. Unattended access and privileged access to internal and external systems.
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The Task Manager enables the RC console operators to monitor the applications, processes, and services currently running on a remote machine. Start and stop programs and processes. Access statistics about real-time CPU, memory usage, disk activity, and network performance.
The Command Prompt tool can be started as the administrator or as the remote user. It also features a PowerShell command prompt mode.
Transfer files to/from remote machines using configured drop zones while in a remote control session
The power management tool provides a quick status of a remote machine and allows Remote Control operators to reboot a desktop in safe mode or g a user off.
Communicate with your remote end-users via a Popup Message window. Remote operators can create message templates to announce recurring maintenance tasks.
Remote Control console operators can Initiate a VoIP chat session with a user through a remote control session.
Capture the end-users screen with screen snapshots or video capture of one or more remote control sessions.
Windows Auto-login is a useful tool for sysadmins or engineers who manage large lab environments, kiosk-based workstations. It allows the RC console operator to access the Auto Admin settings and change them remotely.
Work in the background and support your users without interrupting their work. Query, control and manage user’s desktop and infrastructure via background management tasks and process automations. Remote Control only when necessary.
Whether your users are at the office or at home, whether they are connected to a secure network or on the public internet, you can use EV Reach to securely support them, on-demand or unattended.
Query and work on your incident and change requests straight from within EV Reach and benefit from quick resolution and automatic case note generation. EV Reach natively integrates with EV Service Manager, but also integrates with other leading service desk providers.
