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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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5 Steps to Reduce Service Desk Call Volume

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Service Bots Technology


Deploy Chatbots and Virtual Agents for a Superior Support Experience

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Today, IT and customer support organizations are experiencing dramatic increases in the number of requests from employees and customers. Many organizations are responding by deploying new, always-on support channels to reduce costs and increase user satisfaction.

EasyVista’s Service Bots technology enables you to quickly deploy chatbots and virtual support agents that deliver answers and take action on behalf of those requesting support and services.

ServiceBotVitrualAgent

Deliver Answers & Guided Support with Virtual Agents

Create a conversational experience for every user through chatbots and virtual agents that deliver contextualized answers and guided support to help your users resolve issues and request services on their own. Since our bots learn from the knowledge in EasyVista Self Help and can be informed to help with any topic (HR, IT, Facilities, etc.), users are guided through answers or processes with multimedia content, question and answer dialog and automated actions.

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Conversational AI

Bring Conversational AI to Self-Service

Provide employees and customers with conversational knowledge delivery with our built-in Natural Language Processing (NLP) engine that analyzes user input, aims to detect user intent and identifies the relevant answer, knowledge or automated process, all created and managed in EasyVista Self Help.  

AutomateActions

Automate Actions Intelligently for Your Customers & Employees

Our chatbots or virtual agents are much more than just bots that provide basic answers to questions. With Service Bots technology, you can collect information from users and automatically guide them using multimedia-based knowledge flows and even take action on their behalf.

For example, it can automate the creation of tickets, cases and requests in your ITSM or CRM platform, follow up on statuses, and query a database to contextualize a conversation with a user.

SyndicateKnowledge

Enhance Omnichannel Support with Virtual Agents Everywhere

Bring chatbots or virtual agents to where your employees and customers already are with out‑of‑the box configurations for websites, portals, enterprise applications and messaging platforms.   

Learn More About EasyVista Self Help

GARTNER REPORT

Designing Conversational Experiences for Chatbots
and Virtual Assistants

Are you ready for chatbots? Download the Gartner report to find out! 

 

What else can EasyVista do for your business?

Simplify IT Service Management

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Help Users Help Themselves

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Automate Request Management

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