EasyVista

Jira Service Management

Explore how Jira Service Management streamlines cross team ticket handling through integration with EV Service Manager.
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Overview

This integration connects EasyVista Service Manager with Jira Service Management to streamline cross‑team ticket handling. It enables the automatic creation of Jira issues from Service Manager tickets using Microsoft Power Automate. IT and Dev teams gain improved collaboration by linking service workflows with Jira’s incident and project tracking capabilities.

Key features
  • Creates Jira issues automatically from Service Manager tickets to ensure consistent escalation.
  • Improves collaboration between ITSM and Dev teams by synchronizing incident context across tools.
  • Enhances visibility by linking service records with corresponding Jira work items.
  • Reduces manual effort by using Power Automate workflows to trigger Jira ticket creation.
Website URL
https://www.atlassian.com/software/jira/service-management
Integration Type
  • Development, ITSM
Related Resources
  • EV Platform, EV Service Manager, Integrations