Keith Andes

Former Gartner analyst Keith Andes brings his ITSM expertise to EasyVista’s blog, offering high-level insights on service automation, observability, and digital transformation in enterprise IT.

AI First Is the Wrong Goal: Why IT Leaders Should Think AI Last

Most IT organizations today are eager to chase Artificial Intelligence (AI). On the other hand, while the pressure to be “AI first” continues to grow, IT leaders are still struggling to answer a simple question: Where do we actually start? We’re using it, generally. But how do we get value?