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EasyVista

EV Reach – Powerful Remote IT Support to Solve Issues Faster 

EV Reach is EasyVista’s remote IT support (RMM) product that drives proactive IT service delivery with rich endpoint insights, streamlined system management, and advanced automation. Integrated tightly with ITSM workflows, EV Reach empowers support teams with the agility to respond swiftly, automate routine tasks, and resolve issues before they impact productivity. 
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More than Remote Support – The Backbone of Modern IT Service 

Ideal for IT Teams across SMBs, mid-size and large organizations, EV Reach empowers support teams to operate with agility and precision. By automating tasks and addressing issues proactively,  teams are able to resolve incidents before they impact productivity.

Unlike cumbersome RMM tools or basic remote solutions, EV Reach prioritizes proactive, connected support—boosting ticket resolution rates, minimizing downtime, and ensuring seamless system care that doesn’t interrupt users.

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Key capabilities

Advanced Remote Control

Secure, comprehensive remote control for a multiple devices

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Endpoint Management

Flexible support for attended and unattended endpoints

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Background Systems Management

Non-disruptive monitoring and administration

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Process Automation

Automate repetitive and complex IT tasks

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Native integration with the EasyVista platform

EV Reach is natively integrated with the EasyVista Platform. When incidents arise, support teams can initiate remote interventions directly from EVSM, ensuring faster and more efficient resolution. This deep integration means that all actions—from remote troubleshooting to endpoint adjustments—are captured within the ITSM system in real-time, eliminating silos and ensuring that IT teams are always aligned.

%
1
Reduction in IT Organization Costs
%
1
Increase in Support Agent Productivity
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THE ANALYSTS’ POINT OF VIEW

Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
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SOLUTIONS BY PROCESS

Automate Mass Security Updates and Configuration Changes

Automate large-scale security updates and configuration changes across all endpoints to maintain compliance and a consistent security posture. Simplify processes to reduce manual effort and errors, efficiently keeping your systems secure and compliant.
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Our Success Stories

you make it happen,
we make it easy

Discover why 3000+ organizations worldwide have chosen us as their ITSM provider

95

%

Increased first-call resolution

80

%

Reduced on-site visits
"With EasyVista, we have saved so much time and effort, we can perform our tasks and troubleshoot more efficiently, our staff can also be on hand to handle calls while performing other tasks"
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SOLUTIONS BY INDUSTRY

INDUSTRY SPECIFIC EV SERVICE MANAGER SOLUTIONS

Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.

EV REACH AT WORK

Explore how EasyVista’s solutions can transform your IT operations by reducing downtime and enhancing proactive incident management. Learn more to see how this approach can benefit your organization.

Watch it in action

Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.

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Free trial

Why EV Reach?

Discover how EV Reach empowers your organization to streamline IT Service Management (ITSM)

Resolve issues faster across platforms

Get fast, reliable IT remote support that works seamlessly across Windows, Mac, and Linux systems. With EV Reach, your team has the tools to quickly dive into any platform, address issues on the spot, and proactively intercept problems from escalating.

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CURRENT PLANS BELOW

Each technician license allows unlimited management sessions to all Window endpoints within and outside of your organization.

4

Standard
All the features you need for Remote IT Support

$54/mo

billed annually per concurrent tech
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Professional
Powerful features for Systems Administration

$119/mo

billed annually per concurrent tech
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Enterprise
Most popular
Maximum Power for Global IT Processes

$231/mo

billed annually per concurrent tech
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Incident Management (Add-on module)
Additional incident management features

$69/mo

billed annually per concurrent tech
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Misc Features
Now Cloud or On-premise
yes
yes
yes
no
Centralized Configuration and Auditing
yes
yes
yes
Integrate your Service Desk Provider with EV Reach
Secure Unattended or On-Demand Acces - Anywhere
yes
yes
yes
Open, resolve & close incidents in EV Reach
Advanced remote control
Connect to any machine within Seconds
yes
yes
yes
Auto-generate searchable resolutions to case notes
On-demand and unattended systems
yes
yes
yes
no
Audio and text chat
yes
yes
yes
no
1-to-many and many-to-1 support sessions
yes
yes
yes
no
Remote access to BIOS (Intel vPro-ready end points only)
yes
yes
yes
no
Multiple protocols for multiple platforms/system-type access
yes
yes
yes
no
Monitor screen activity and health status of groups of machines
yes
yes
yes
no
Video capture of desktop access sessions
yes
yes
yes
no
Supports PKI via SmartCard redirection
yes
yes
yes
no
Behind-the-scenes Systems management, diagnostics and monitoring
File transfer and management
yes
yes
yes
no
Task/Startup Program management
yes
yes
yes
no
Power management
yes
yes
yes
no
PowerShell access
yes
yes
yes
no
Health monitoring
yes
yes
yes
no
Full reporting of system hardware and software configuration
no
yes
yes
no
Real time information with fail-over historical data
no
yes
yes
no
Software deployment and patching
no
yes
yes
no
Network share management
no
yes
yes
no
User and system print management
no
yes
yes
no
User drive mapping management
no
yes
yes
no
Registry management
no
yes
yes
no
Script execution
no
yes
yes
no
Active Directory Integration and Management
Browse or Search Active Directory to quickly access your users and their machines
no
yes
yes
no
Account Management
no
yes
yes
no
Password Management
no
yes
yes
no
Group memberships reporting and management
no
yes
yes
no
Global Systems Management via IT Process Automation
Generate reports on the state and configuration of users & machines
no
no
yes
no
Perform global systems management tasks
no
no
yes
no
Perform global Active Directory changes including password reset
no
no
yes
no
IT Compliance Assessment and Remediation
Scan users and machines to detect and report non-compliant configurations or states
no
no
yes
no
Resolve compliance issues through real-time remediation automations
no
no
yes
no

The power of a unified ITSM platform

With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.

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Automate issue resolution

Leverage powerful automation to get ahead of incidents before they impact users. With EV Reach, support teams can automate preventative actions ensuring uninterrupted productivity and reliable system performance.

Deliver high-quality support within budget

Unlock advanced functionality without the enterprise price tag. EV Reach can operate as a standalone IT Remote Support product, empowering IT teams in mid-sized to large organizations to deliver high-quality support and streamline operations—all while staying within budget.

Elevate Your IT Maturity with the EV Platform

Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.

Solutions by Process

Boost Capabilities of Level 1 & 2 Teams with Advanced Remediation Tools

EV Reach empowers Level 1 and 2 support teams with advanced tools like secure remote control, background systems management, and real-time diagnostics—all through an intuitive interface and robust audit controls. With these tools, frontline teams can now resolve issues independently, reduce escalations, and speed up response times, all while ensuring strict compliance.

See also

Options

EasyVista Platform Capabilities
AI-Driven ITSM
Streamline your workflows with ITSM automation
Unlock the potential of your data
Connect across systems
Consulting Services & Training

In a hurry to get setup? We offer on-boarding consulting services as well as training.

Analyst report - Quadrant Knowledge Solutions

SPARK Matrix™ for IT Service Management Tools, 2024

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Analyst report - Research in Action

2024 Vendor Selection Matrix™ for ITSM AND ESM Platforms

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Analyst report - Gartner

Gartner® Market Guide for ITSM Platforms

Download

FEATURED RESOURCES

See All Resources
Ebooks

Best Practices to Improve Remote IT Support

Best Practices to Improve Remote IT Support

Ebook

Best Practices to Improve Remote IT Support

Read now

https://info.easyvista.com/hubfs/EV%20Reach-Best-Practices-to-Improve-Remote-IT-Support.pdf

Webinar

Future-Proof Your Security Through Remote Support

Future-Proof Your Security Through Remote Support

Webinar

Future-Proof Your Security Through Remote Support

Watch now

https://info.easyvista.com/easyvista-webinar-future-proof-your-security-through-remote-support

Datasheet

EV Reach Datasheet

EV Reach Datasheet

Datasheet

EV Reach Datasheet

Download

https://info.easyvista.com/ev-reach-datasheet

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