Andrew Reynolds joined EasyVista in 2013. He is currently serving as Director of Professional Services responsible for successful EasyVista solution delivery across the customer base, optimizing overall services efficiency, and developing new product services offerings. Reynolds previously served as Senior Manager of Professional Services & Support where he oversaw the development, implementation and training of ITSM and Self Help solutions designed to meet complex customer requirements. Before EasyVista, he held multiple roles at the ITSM software company, Hornbill, with whom he spearheaded their expansion and growth into the North American market.