AI-ENHANCED ITSM THAT UNIFIES SUPPORT AND OPS TEAMS
Drive Business Value Through IT
EV Service Manager provides a unified data backbone and execution layer for IT service operations, bringing incidents, requests, changes, assets, and workflows together on a single platform. By standardizing processes and centralizing operational data, it enables organizations and CIOs to move from reactive support to proactive, automated service delivery at enterprise scale.
Key capabilities
Support for key ITSM processes like Incident, Problem, Change, Service Request, all aligned with ITIL best practices.
Seamless integration with EV tools for asset discovery, support, monitoring, and automation.
Automate tasks, improve decisions, and enhance service responses using AI and machine learning.
Configure no-code workflows to fit your organization’s unique IT processes effortlessly.
Gain full visibility of IT assets with automated discovery, inventory management, and dependency mapping.
Intelligent Service Management for today’s enterprise
Unlike traditional ITSM tools, EV Service Manager unifies IT operations and support within one cohesive platform. By bringing together native modules like EV Discovery, EV Reach, EV Observe, EV Digital Experience Monitoring (DEM), and EV Orchestrate, it ensures IT teams—from analysts to engineers—work seamlessly with shared tools and data. This unified approach breaks down silos, improves cross-functional collaboration, and enhances operational agility.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
END TO END PROACTIVE INCIDENT RESOLUTION
Discover how Easyvista’s end-to-end solutions can transform your IT operations: quickly resolve IT issues and prevent future incidents with the help of automated workflows, root cause analysis, and AI-driven insights.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Why EV Service Manager?
Discover how EV Service Manager empowers your organization to streamline IT Service Management (ITSM)
Increase Responsiveness
Leverage native AI-driven automation and advanced monitoring to proactively identify and resolve issues before they impact the business.
Improve efficiency
Manage IT support, operations, and monitoring from a single, integrated platform, reducing the need for multiple vendors and enabling smoother operations.
Reduce costs
Lower total cost of ownership through flexible licensing and packaging options, providing a superior cost/functionality ratio compared to traditional ITSM suites.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Elevate Your IT Maturity with the EV Platform
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
The power of a unified ITSM platform
With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.
Options
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
END TO END PROACTIVE INCIDENT RESOLUTION
Discover how Easyvista’s end-to-end solutions can transform your IT operations: quickly resolve IT issues and prevent future incidents with the help of automated workflows, root cause analysis, and AI-driven insights.
Streamlined Change and Release
Implement changes seamlessly with automated approvals, comprehensive tracking, and impact analysis. Minimize disruption, ensure compliance, and keep operations running smoothly.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Pricing & Packaging
EasyVista’s suite of ITSM and ITOM services is divided into three different pricing packages, making it easy to compare the features and solutions of each plan.
| Features | Standard Edition | Professional Edition | Enterprise Edition |
|---|---|---|---|
| Digital Employee Experience | |||
| IT Self Service | Included | Included | Included |
| Service Bots (avail for MS Teams) | Optional | 2 | Unlimited |
| Experience Level Agreement (XLA) | Included | Included | Included |
| Digital Experience Monitoring | Optional | Optional | Optional |
| Synthetic Monitoring | Optional | Optional | Optional |
| Enterprise Service Management | |||
| HR Case Management | Included | Included | Included |
| Facilities Case Management | Included | Included | Included |
| IT Support & Delivery | |||
| Event Management | Included | Included | Included |
| Incident Management | Included | Included | Included |
| Self Help for Support Agent | Optional | Optional | Included |
| Problem Management | Included | Included | Included |
| Service Request Management | Included | Included | Included |
| Knowledge Management | Included | Included | Included |
| Service Portfolio | Included | Included | Included |
| IT Remote Support | Optional | Included | Included |
| IT Process Automation | Optional | Optional | Included |
| Unatttended Endpoint Management | Optional | Included | Included |
| Active Directory Integration and Management | Optional | Included | Included |
| Password Reset | Optional | Included | Included |
| Software Deployment | Optional | Included | Included |
| IT Infrastructure & Operations | |||
| Discovery | Optional | Optional | Optional |
| IT Infrastructure Monitoring | Optional | Optional | Included |
| CMDB | Included | Included | Included |
| Change & Release Management | Included | Included | Included |
| Capacity Management | Included | Included | Included |
| Continuity Management | Included | Included | Included |
| IT Strategy & Governance | |||
| Project Management | Included | Included | Included |
| Financial Management | Included | Included | Included |
| Asset Management | Included | Included | Included |
| Contract & License Management | Included | Included | Included |
| Service Level Management | Included | Included | Included |
| Green IT | Optional | Included | Included |
| Configuration | |||
| Design Studio | Included | Included | Included |
| Connect Studio | Included | Included | Included |
| Options | |||
| Chatbots – Virtual Support Agents | 1 | 2 | Unlimited |
| Service Apps | 2 | 4 | Unlimited |
| Hosting Options | |||
| Document Storage | 10GB | 20GB | 50GB |
| Dedicated BI platform | Included (*) | Included (*) | Included (*) |
| Test platform | Included (*) | Included (*) | Included (*) |
| Security Options | |||
| TDE Encryptions | 10GB | 20GB | 50GB |
| Disc Encryptions | Included (*) | Included (*) | Included (*) |
| SecNumCloud | Available (*) | Available (*) | Available (*) |
In a hurry to get setup? We offer on-boarding consulting services as well as training.
Options
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
2025 SPARK Matrix™ for Enterprise Service Management
2026 The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026
Key capabilities
Support for key ITSM processes like Incident, Problem, Change, Service Request, all aligned with ITIL best practices.
Seamless integration with EV tools for asset discovery, support, monitoring, and automation.
Automate tasks, improve decisions, and enhance service responses using AI and machine learning.
Configure no-code workflows to fit your organization’s unique IT processes effortlessly.
Gain full visibility of IT assets with automated discovery, inventory management, and dependency mapping.
Intelligent Service Management for today’s enterprise
Unlike traditional ITSM tools, EV Service Manager unifies IT operations and support within one cohesive platform. By bringing together native modules like EV Discovery, EV Reach, EV Observe, EV Digital Experience Monitoring (DEM), and EV Orchestrate, it ensures IT teams—from analysts to engineers—work seamlessly with shared tools and data. This unified approach breaks down silos, improves cross-functional collaboration, and enhances operational agility.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.