EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

Gartner Report

3 Simple Ways IT Service Desks Should Handle Incidents and Requests

Our Value Depends On Our Customers' Success

Learn more about how EasyVista partners with your company to deliver on ITSM goals.

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Your Complete ITSM Solution for Today's Enterprise

Line.pngIT has an opportunity to support digital transformation across the enterprise, and an integrated IT service management solution is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization.

Our Service Manager platform supports even the most complex requirements, while bringing a new level of  simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver.


Automating Self-Help to Eliminate
Irritating Service Desk Calls

Is your service desk having difficulty managing high-call volumes? Discover how easy it is to automate some of the most irritating calls you may get to the service desk with EasyVista Self Help so you no longer have to deal with them.



Improve Your IT Maturity with ITIL Best Practices

Improve your IT maturity with Service Manager's robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including 11 PinkVerified processes.

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Modernize Your User Experiences

Easily deliver intuitive, responsive user experiences for any IT and business role, including IT self-service for employees, dashboards for management and staff, and apps for everyone, all using drag-and-drop capabilities with ready-to-use templates.

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Automate Complex IT Processes into Simple Ones

Use the graphical process designer, 400 out-of-the-box wizards, powerful business rules, and a task scheduler to streamline complex processes into simple automated actions.


Visually Analyze Service Performance the Way You Want

Capture and store historical data and use pre-built reports to visualize trends within your organization’s service delivery on dashboards available from anywhere.

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Track Your IT Assets Efficiently

Automate the tracking of asset data with full asset lifecycle management while enabling staff to focus on higher-value activities.

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Run IT Like a Business With IT Financial Management

Optimize IT investments with better visibility into financial and service utilization data, like license compliance, asset depreciation, and budget allocation.

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Get the Enterprise Features You Require

Support your organization with global enterprise features, like multilingual support (12 languages), organizational domains to easily segregate data for security, and global datacenters.


Trust in Our Cloud

With SSAE-18 audited processes, big data analytics, and global datacenters, EasyVista's platform is delivered as a SaaS subscription (also available on-premises). Security, availability, and performance are assured while providing complete transparency via the portal. 

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Easily Integrate with the Systems You Need

Remain competitive, leverage technology advancements, and benefit from their unique capabilities by integrating with our IT solutions. EasyVista focuses on extending the value you can receive from integrations by connecting to them with an out-of-the-box API connector to help provide integration of data and functionality across platforms.

Improve service levels while reducing IT costs.

Regardless of your current IT or service management infrastructure, EasyVista Service Manager gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It's provable ROI and an easier job — all in one platform.

I was able to assign service creation to someone new in his role. It was actually his first enterprise project and he was able to create services without any support. That would have never been possible before.

Jonathan Bourke | Global Head of Technology

What else can EasyVista do for your business?

Help Users Help Themselves

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Automate ITIL Processes

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Build Responsive Portals & Apps

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