Florian Mattes is responsible for the ServiceNav product, and drives its strategy and priorities, in line with the group’s objectives and the development teams. With a technical-functional profile, he values an experience of nearly 10 years on ITSM and ITOM subjects, having successively held the positions of ITSM consultant, ITSM product manager, and ITOM consultant, before taking charge of the ServiceNav product as a whole.