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GET AN INSTANCE PRICE QUOTE CUSTOMIZED TO YOUR NEEDS

EV Reach IT Remote Support starts at $45 per tech. per month and includes unlimited endpoints and sessions.

 

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TELL US WHAT YOU NEED

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Each technician license allows unlimited management sessions to all Window endpoints within and outside of your organization.

CURRENT PLANS BELOW

Standard

All the features you need for Remote IT Support- $45/mo billed annualy per concurrent tech

Professional

Powerful features for Systems Administration- $102/mo billed annualy per concurrent tech

Enterprise

Maximum Powerfor Global IT Processes - $192/mo billed annualy per concurrent tech

Incident Management (Add-on module)

add $62/mo billed annually per concurrent tech

Misc Features

Standard Professional Enterprise Incident Management
Now Cloud or On-premise
Centralized Configuration and Auditing

Integrate your Service Desk Provider with EV Reach

Secure Unattended or On-Demand Access - Anywhere

Open, resolve & close incidents in EV Reach

Advanced Remote Control

Standard Professional Enterprise Incident Management
Connect to any machine within Seconds

Auto-generate searchable resolutions to case notes

On-demand and unattended systems
Audio and text chat
1-to-many and many-to-1 support sessions
Remote access to BIOS (Intel vPro-ready end points only)
Multiple protocols for multiple platforms/system-type access
Monitor screen activity and health status of groups of machines
Video capture of desktop access sessions
Supports PKI via SmartCard redirection

Behind-the-scenes Systems management, diagnostics and monitoring

Standard Professional Enterprise Incident Management
File transfer and management
Task/Startup Program management
Power management
PowerShell access
Health monitoring
Full reporting of system hardware and software configuration
Real time information with fail-over historical data
Software deployment and patching
Network share management
User and system print management
User drive mapping management
Registry management
Script execution

Active Directory Integration and Management

Standard Professional Enterprise Incident Management
Browse or Search Active Directory to quickly access your users and their machines
Account management
Password management
Group memberships reporting and management

Global Systems Management via IT Process Automation

Standard Professional Enterprise Incident Management
Generate reports on the state and configuration of users & machines
Perform global systems management tasks
Perform global Active Directory changes including password reset

IT Compliance Assessment and Remediation

Standard Professional Enterprise Incident Management
Scan users and machines to detect and report non-compliant configurations or states
Resolve compliance issues through real-time remediation automations

NO HIDDEN FEES - Unlimited Endpoints - No cap on connctions - Concurrent licenses

OPTIONS

Incident Management

  • Improve your ITSM workflow by integrating your Service Desk solution with EV Reach.
  • Integrate your Service Desk Provider with EV Reach.
  • Open, resolve & close incidents in EV Reach.
  • Auto-generate searchable resolutions to case notes

Consulting Services & Training

In a hurry to get setup? We offer on-boarding consulting services as well as training.