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Enterprise Service Management Solutions

Making Enterprise Service Delivery and Support Easy

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Using the EasyVista Service Management platform across multiple departments leads to increased efficiency, reduced operational costs, improved collaboration and communication, and an increase in visibility within the organization.

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Engage Employees with a Better User Experience

The complexity of tools needed to ensure the delivery and support of enterprise services often leads to unhappy users and staff. An engaging interface requires a slick UI and a great UX. Remember, users need a simple and efficient interface that lets them solve problems on their own and access the services provided by the company at any time and from any channel.

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Improve Employee Productivity Across all Departments

Accelerate case management handling with automated routing, flexible case creation, and intelligent knowledge management to speed up the resolution process. Facilitate resolution with a unique and contextualized workspace that makes agent work easy.

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Reduce Cost and Mature Service Delivery and Support with a Single Platform

Enterprise Service Management has evolved. It's time for your current tech and business processes to be integrated into a single platform for success. Keep costs down and productivity up with a platform that responds to business changes, gives users an experience that promotes adoption, and delivers strong time-to-value through robust workflow capabilities.

A Comprehensive, Intuitive, and Easy-To-Use Platform

These solutions empower your HR, facilities, or customer service teams to face the new challenges linked to the acceleration of digital transformation and commoditized usage.

The delivery of business support for your company’s employees is made easy with self-service, virtual agent, and intelligent knowledge base solutions that are supported by a robust solution for managing and monitoring requests.

 

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IT Service Management

EasyVista IT Service Management is our core IT service delivery and support solution. Our mission is to make ITSM easy by supplying engaging self-service and self-help solutions, a robust and sophisticated workflow engine, out-of-the-box ITIL processes, compelling dashboards, and purposeful mobile web-based applications.

Our IT Service Management platform supports even the most complex requirements while bringing a new level of simplicity, agility, and mobility needed to make cloud-based IT Service Management software easy to use and deliver.

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HR Service Management

Improve employee satisfaction through HR case management automation and an intelligent HR knowledge base.

The EasyVista HR Service Management solution helps you streamline work across multiple teams to ease employee onboarding and off-boarding from day one. Employees can get access to HR services at any time and from any device. HR staff can easily provide answers and deliver best-in-class service faster and more efficiently with an all-in-one HR Service Management platform that is easy to use and easy to configure.

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Facilities Service Management

EasyVista’s Facilities Management solution helps your team manage work orders, build maintenance tasks, and manage your vehicle fleet by supplying facilities with a self-service portal for your employees and a codeless workflow studio to automate the delivery of employee requests.

Keep employees satisfied and productive by letting them report any issue when working at the office. Take your facilities team into the digital era with proactive building maintenance capabilities, a compelling solution to manage the facilities assets lifecycle, and keep in touch with suppliers with a complete overview of contracts and services.

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Customer Service Management

EasyVista's self-service platform helps you to easily create, deliver, and measure guided knowledge flows that empower customers to get the answers they need without having to contact customer service.

Supply guided knowledge to your customer service organization to deliver an exceptional user experience. Improve productivity and key customer service metrics (FCR, AHT, QoS) that drive customer satisfaction through detailed procedures that enable agents to address customer issues quickly and easily.

What else can EasyVista do for your business?

Help Users Help Themselves

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Create People-Centric User Experiences

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Build Responsive Applications

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