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Mean Time to Repair (MTTR) is a critical KPI for measuring how quickly organizations can restore systems and services after an incident. This article explains what MTTR is, why it plays a central role in operational efficiency and customer satisfaction, and the key factors that influence it. It also explores practical strategies, tools, and technologies to help organizations effectively reduce MTTR and minimize downtime.

AI-driven ITSM enables predictive maintenance, detecting anomalies early and automating interventions to keep production lines running.

EasyVista Service Manager brings IT and OT teams together on a single platform to reduce downtime and accelerate incident resolution.

Modern ITSM helps manufacturers reduce downtime by unifying IT and OT, enabling real-time monitoring, automated incident response, and predictive maintenance. The result is greater efficiency, resilience, and continuity across production environments.

Hybrid workforce ITSM requires strong remote support, automation, and monitoring to deliver seamless, secure, and efficient IT services anywhere.

AI-powered service portals use LLMs to deliver personalized IT support with dynamic responses, proactive help, and context-aware user experiences.

From ticketing to orchestration: workflow automation and modern ITSM tools now deliver faster, smarter, scalable IT operations and user experiences.

Preparing IT teams for AI means boosting readiness, upgrading skills, and integrating automation for smarter, proactive support operations.

ITOM vs ITSM? In 2026 the real priority is integrating monitoring and automation to boost stability, service quality, and proactive operations.

Generative AI is revolutionizing incident management with automatic root cause analysis, predictive diagnostics, and intelligent decision support.

Observability makes IT systems transparent, reduces MTTR, and helps IT managers transition from reactive monitoring to proactive action.

With AI-based Predictive SLAs, IT managers anticipate risks, optimize resources, and ensure service quality through proactive management.

Service Request Management is a crucial component of ITSM, which includes the processes and tools used to manage user requests of the most diverse types.

More efficiency, more optimization, more reliability: IT workflow automation is at the center of the scene for these simple and crucial reasons... which, in turn, reflect the demands of the market and of every company.

IT Service Management (ITSM) forms the backbone of efficient IT operations, ensuring smooth system functioning and timely incident resolution. In this domain, generative artificial intelligence (GenAI) is emerging as a transformative driver.

A Configuration Management Database (CMDB) constitutes the backbone of IT Service Management (ITSM). It is a comprehensive map of the IT infrastructure that enables organizations to manage IT resources more efficiently, ensure compliance, and make informed decisions.

The digital revolution we are immersed in is a permanent revolution. We live in an era where the ability to respond quickly, almost immediately, to changes has become an indispensable requirement for every company (and we would also say for every worker).

To meet increasingly complex needs, organizations' technological infrastructure tends to expand to handle a particularly heavy workload.

Project Dependency Mapping is the process through which interdependency relationships between different projects, tasks, teams, and resources are identified, documented, and managed.

No matter how robust your defenses against cyber threats may be—whether in the form of firewalls, detection systems, or security teams—they’re meaningless without a coordinated, efficient system in place.