Gartner Research on Future-ready ITSM Practices

Get Your $195 Gartner Research on “Future-ready” ITSM Practices for Free

April 14 , 2017 By Katie McKenna

H.G. Wells’ famous “adapt or perish” quote becomes more and more relevant as advancements in cloud and everything-as-a-service technologies evolve at rapid speed. When it comes to providing strategic value to the workplace, IT must be at the forefront of the latest best practices, tools, and critical skillsets. As Gartner puts it, your ITSM practices need to be “future-ready” to stay business relevant. Easier said than done, right? According to... [Read More]

ITSM SaaS March Madness Championship Results

April 6 , 2017 By Katie McKenna

March Madness is officially over (congrats to North Carolina!), so it seems like the perfect time to recap our own championship game. We decided to get in on the March Madness fun last month by holding a competition to find the top ITSM SaaS product feature. For three weeks, you voted for your favorite ITSM SaaS product features. Features with the fewest votes were eliminated each week until the champion... [Read More]

EasyVista Welcomes New ITSM Executive

EasyVista Welcomes New Executive to Support International Growth

April 5 , 2017 By Katie McKenna

With continued market growth and rapid expansion in North America and Europe, it’s no surprise that the EasyVista team is growing. Today EasyVista announced the appointment of ITSM leader, Frédéric Pierresteguy, to the executive management team as VP of Sales for EMEA. Frédéric brings 25+ years of IT industry experience from organizations like Symantec, Commvault, Legato Systems, and most recently, 12 years at LANDESK. His focus will be on pan-European growth... [Read More]

The American Red Cross Selects EasyVista ITSM

The American Red Cross Chooses EasyVista to Manage IT Services for Its Volunteers and Employees

March 28 , 2017 By Katie McKenna

Here at EasyVista, we take great pride in the fact that our solution powers amazing organizations that truly make a difference in the lives of others. Our solutions enable organizations to work more efficiently and save money so they can focus on the things that matter. We’re thrilled to announce today that The American Red Cross has selected EasyVista to improve service delivery to its employees and volunteers that are... [Read More]

ITSM Customer Success: Agnesian HealthCare

Agnesian HealthCare Centralizes ITSM with EasyVista, Wins Award

February 24 , 2017 By Katie McKenna

The very first step to solving most problems is research. Whether Google-ing “how-to” instructions for a home improvement project or reading reviews to choose the perfect gym, the goal is to learn from those that have succeeded before. This is especially applicable in IT—no reason to reinvent the ITSM wheel when other organizations are facing and overcoming the same issues. Agnesian HealthCare, a not-for-profit integrated healthcare system headquartered in Wisconsin,... [Read More]

ITIL Service Request Management

ITIL Mythbusting: Service Request Management Facts to Keep IT and End Users on Cloud Nine

February 16 , 2017 By Katie McKenna

Can you believe it’s time to investigate our final case? In this closing installment, we’ll focus on the top myths surrounding Service Request Management—a process that if done well can make IT’s job easier while delighting end users. Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools, will again be our guide to shining the light on commonly held ITIL falsehoods. Read on for Service Request Management... [Read More]

Pink17 ITSM - Las Vegas

Pink17 & EasyVista: What You Need to Know Before Stepping Foot in Fabulous Las Vegas

February 14 , 2017 By Katie McKenna

Vegas is always a good time and we can’t wait to participate as a gold sponsor there next week at Pink Elephant’s 21st Annual IT Service Management Conference. This year, the show takes place February 19-21 at the lovely Bellagio Hotel. With 12 tracks and over 140 sessions covering topics like ITSM, ITIL®, ISO, Lean IT, PRINCE®, and COBIT®, there’s something for everyone at Pink17. Keep reading for “what you... [Read More]

Shadow IT & ITSM Best Practices

Experts Share Tips on Shadow IT Prevention

February 10 , 2017 By Katie McKenna

In a world that offers quite literally thousands of tools to increase productivity, it’s become increasingly easier for employees to switch to the dark side of Shadow IT. By circumventing IT through the use of unauthorized solutions and applications, employees are opening their organizations up to security, compliancy, and data privacy risks. So how do you shut it down? To say preventing Shadow IT is complicated is an understatement. By its... [Read More]

ITIL Configuration Management Myths

ITIL Mythbusting: Is Configuration Management too difficult for little gain?

February 3 , 2017 By Katie McKenna

Welcome back to the ITIL Mythbuster series! Configuration Management can be a complicated and mighty feat for any organization. Perhaps that’s why there is so much misinformation swirling around this particular ITIL process. No worries! Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools, is here to debunk the top Configuration Management myths she’s encountered during her 15+ years in the business. In this post, you’ll get... [Read More]

ITSM Virtual Training Courses from EasyVista

EasyVista Virtual Training is Coming to YOU

January 13 , 2017 By Katie McKenna

At EasyVista we often say that we “strive for successful customers, not just ‘happy’ ones.” In fact, this is not just a motto it’s one of our core values. To that end, we’re excited to announce a new Virtual Training offering from EasyVista Education Services that will help you boost your EV skillset and drive more service desk value into your business—all from the comfort of your own home, office,... [Read More]