IT Service Management
Enterprise Service Management
Chatbots & Virtual Agents
IT Asset Management
Service Asset & Configuration Management (CMDB)
IT Financial Management
Intelligent Knowledge Management
Our mission and vision is simple: Making ITSM easy.
At EasyVista, we want to help our customers power a new way of work that frees people from the complexities of technology and process, igniting innovation across the enterprise to support digital transformation.
To do that, we will provide people-centric user experiences that connect users to our proven ITSM platform to make service delivery easy and ubiquitous for everyone across the enterprise.
As a truly global company with more than 1,200 customers around the world, we are proudly headquartered in Paris and New York with offices throughout Europe and
For more than 20 years, we have continually refined the EasyVista Platform, with modular workflow processes, ITIL PinkVerified best practices, and trusted cloud delivery. Our proven ITSM platform has grown, not through acquisitions, but through the dedicated efforts of a longstanding development team.
Gartner MQ for ITSM
The EasyVista leadership team is comprised of tech savvy entrepreneurs and ITSM experts, bringing tremendous experience to a growing global company. They have a singular purpose in working together to help our customers succeed in making ITSM easy.
Chief Executive OfficerRead Bio
Chief Operating OfficerRead Bio
Jamal Labed co-founded EasyVista (formerly Staff & Line Group) in 1988 and currently serves as Chief Operating Officer. As COO, Labed leads EasyVista’s business operations and drives its corporate & international strategy. Prior to EasyVista, he founded SIGHT International and Echo Soft Technologies, specializing in optimization tools for Oracle RDBM, which he sold to Platinum Technology (later Computer Associates). Labed was President of Tech in France from 2012 to 2016 (formerly AFDEL), The Association of Software and Internet Solution Publishers of France with more than 350 members. He has been named Ambassador for the French Tech Diversity program, a program for entrepreneurs, to promote social diversity.
Chief Marketing OfficerRead Bio
Nancy Louisnord is the Chief Marketing Officer of EasyVista, responsible for the company’s global and regional marketing programs and product marketing strategy. She has more than 14 years of global leadership experience in the ITSM software industry, bringing numerous software companies into new markets. Louisnord is a sought-after presenter at conferences and contributor to several leading industry publications. Before joining EasyVista, Louisnord served in leadership roles with TOPdesk and Daffodil Consulting. In addition to her expansive experience in the B2B software industry, she has a proven record of creating and executing digital marketing strategies and improving the customer service experience.
Chief Financial OfficerRead Bio
Vincent Migayrou joined EasyVista in 2016 to support the international growth of the company. Migayrou has over 30 year experience as CFO for large IT companies (SAP, CGI, Open Text) and fast growth IT businesses (Bewan, Alter Way) funded by VC’s. He holds a MBA from ISG of Paris and postgraduate in financial strategy at CNAM Paris.
Chief Technical OfficerRead Bio
Jean-Daniel Touly is the Chief Technical Officer at EasyVista. He leads engineering initiatives and oversees EasyVista’s SaaS strategy. Prior to transitioning to the CTO leadership position, Touly worked his way through the ranks at EasyVista. Working in Engineering, Quality Assurance and Customer Service. In 2000, Touly took on his current position as Chief Technical Officer.
Chief Product OfficerRead Bio
Philippe Franck joined EasyVista in 1995 and currently leads the company's product management department. In his role, Franck is responsible for building the EasyVista product portfolio, as well as the accompanying EasyVista product releases. Prior to this, Franck worked as a project manager implementing service management projects for various top EasyVista customers in Europe. Franck is an active ITIL contributor and earned a Master of Science in Management at the Bordeaux Management School (Now KEDGE Business School).
Chief Revenue Officer, North AmericaRead Bio
Evan Carlson joined EasyVista in 2010 as the first employee in North America. He is currently the Chief Revenue Officer responsible for revenue growth and profitability across marketing, sales, services, support, and customer success. Carlson previously served as VP of Sales at EasyVista to establish and grow the business with empowered teams, innovative sales strategies, and long-term customer relationships. Before EasyVista, Carlson held leadership roles for technology vendors including OPNET, Optinuity (acquired by CA Technologies), and Visual Networks (acquired by Danaher Corporation).
VP of Sales, North AmericaRead Bio
James Ferguson joined EasyVista as the VP of Sales in 2021 and is responsible for leading innovative change int he customer experience in North America. Before joining EasyVista, Ferguson served as the VP of Sales and Revenue, as well as the VP of Regulatory Compliance for Fintech at CSI. In his extensive history in the tech industry, Ferguson was responsible for driving profitable growth and more than quadrupled revenues during his tenure with a focus on innovation in ARR retention. Through his collaborative leadership and strong focus on training and team enablement, he led a large team and targeted major players such including the leading search engine, major social media networks, and leading tech companies specializing in payment processing.
VP, Professional ServicesRead Bio
Mouloud Amazit is the VP of Professional Services at EasyVista. With more than 25 years of experience in the IT field as Business Manager and Consulting Director, he now leads the Consulting, Quality & Methods, and Training teams located in France. Amazit defines the growth strategy for the services activities at a corporate level, with the objective of providing strong expertise to serve EasyVista customers and partners.
Customer Services DirectorRead Bio
Romain Severini joined EasyVista in 2021 to industrialize support activities and develop them into customer services. Severini structured customer relationships, support and maintenance activities within a prestigious French luxury house for nearly 10 years, in an international, multi-subsidiaries and strong-growth context. He was also responsible for the EasyVista platform, both for IT and business deployments, as well as for customer portals and day-to-day administration. Severini also spent four years in consulting, where he was project manager and IT teams manager for clients in the energy and life insurance industry.
Sr. Director of Customer Service & Support, North AmericaRead Bio
Tony Steiner joined EasyVista in 2018 as the Senior Director of Customer Service and Support. Steiner is an IT & Operations veteran with 20+ years of day-to-day operational experience who achieves organizational transformation through process excellence, measurement and maturity. He is a strong customer advocate and is committed to delivering value by supporting the customer’s needs and aligning them with business strategy. Steiner also serves as EasyVista’s Security Officer for North America. Prior to EasyVista, Steiner was the Global Director of ITSM Tools and Enterprise Monitoring for Western Union.
Director of Professional Services, North AmericaRead Bio
Andrew Reynolds joined EasyVista in 2013. He is currently serving as Director of Professional Services responsible for successful EasyVista solution delivery across the customer base, optimizing overall services efficiency and developing new product services offerings. Reynolds previously served as Senior Manager of Professional Services & Support where he oversaw the development, implementation and training of ITSM and Self Help solutions designed to meet complex customer requirements. Before EasyVista, Reynolds held multiple roles at the ITSM software company, Hornbill, with whom he spearheaded their expansion and growth into the North American market.
We have an exciting and fun culture that results in happy and successful employees, customers, and partners. Over the years, every employee has grown to share the vision of our company:
Making ITSM easy.