Incident Management
Problem Management
Change Management
Request Fulfillment
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Knowledge Management
Service Asset and Configuration Management
Self-Service
IT Financial Management
Remote Support/Control
Background System Management
IT Process Automation
Incident Management Automation
Software Deployment
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Free Trial
Deploy and Monitor
Alerts and Notifications
IT Health Status
Real-Time Dashboards
AIOps
Reports
Hypervision
Mobile App
Integrations
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One of the most respected sources on the IT Service Management (ITSM) market trends and landscape, Gartner®, just published their newest Market Guide, a top-rated resource for any organization looking for a new IT Service Management Platform.
The report includes:
“The ITSM platforms Magic Quadrant and Critical Capabilities research has been retired for 2023, and an ITSM platforms Market Guide will instead be published by the end of 2023.”
- Gartner®, July 2023 (source)
As you begin to get an overview of the ITSM market to find the right end-to-end management of your IT services (designing, building, implementing, and supporting), you’ll see, as with any industry, there are many choices regarding who you choose to use. Some will save you a few bucks. Some look very pretty on the backend. Some are easy to use and easy to implement. No matter what, you need to understand what you really need your IT Service Management platform to do—the specific pain points you’re looking to address.
A few examples on how IT Service Management Platforms can help:
For EasyVista, we care about your digital transformation as a whole, not just the service you’re able to provide your users. We want to make sure your ITSM solution aligns with your business objectives, integrates with your current systems, and establishes best practices (11 ITIL PinkVerified processes). Digital transformation is about your entire company, not just the IT department, which is why IT maturity is very important.
Claim your complimentary copy of the 2023 Market Guide today!
Gartner®, 2023 Market Guide for IT Service Management Platforms, Rich Doheny Director Analyst, Chris Matchett Sr Director Analyst.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Issam B., Associate Director & Co-Founder
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IT System Advisor, Banking
