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Read the Gartner® Market Guide for IT Service Management Platforms


Get the NEW Gartner® Market Guide for ITSM Platforms  

One of the most respected sources on the IT Service Management (ITSM) market trends and landscape, Gartner®, just published their newest Market Guide, a top-rated resource for any organization looking for a new IT Service Management Platform.  

The report includes:

  • ITSM trend analysis on AI, automation, case management, workflows, and more
  • Vendor capabilities for addressing your ITSM needs and business goals
  • Alphabetical expert analysis of the Representative Vendors

“The ITSM platforms Magic Quadrant and Critical Capabilities research has been retired for 2023, and an ITSM platforms Market Guide will instead be published by the end of 2023.”
- Gartner®, July 2023 (source)

What to look for when assessing IT Service Management solutions

As you begin to get an overview of the ITSM market to find the right end-to-end management of your IT services (designing, building, implementing, and supporting), you’ll see, as with any industry, there are many choices regarding who you choose to use. Some will save you a few bucks. Some look very pretty on the backend. Some are easy to use and easy to implement. No matter what, you need to understand what you really need your IT Service Management platform to do—the specific pain points you’re looking to address.

A few examples on how IT Service Management Platforms can help:

Download the Research

  • A lower total cost of ownership (TCO) – Reduce your IT spending and meeting KPIs with actionable insights (save up to 50% when using EasyVista’s managed IT services platform).
  • Decreased time-to-resolution
  • Increased in support agent productivity
  • Decrease in total time-to-onboard
  • Decrease in IT-related incidents and problems

How EasyVista’s Managed IT Services Platform Can Help

For EasyVista, we care about your digital transformation as a whole, not just the service you’re able to provide your users. We want to make sure your ITSM solution aligns with your business objectives, integrates with your current systems, and establishes best practices (11 ITIL PinkVerified processes). Digital transformation is about your entire company, not just the IT department, which is why IT maturity is very important.

  • Improve business processes with a proven enterprise IT service management solution that’s easy to use and easy to implement.
  • Our next-generation ITSM platform includes support for key ITIL processes, a workflow engine, notifications, and automation that make ITSM easy to deliver.
  • Codeless UI allows you to configure portals, apps, and dashboards for anyone in your organization
  • Let your IT mature, while you manage and design your IT processes (change, release, problem, incident, and knowledge) from one place
  • EasyVista's Self Help solution enables you to deliver interactive knowledge experiences to reduce service desk call numbers – empowering support agents to focus their attention elsewhere.
  • Deliver role-specific user experiences across your organization

Claim your complimentary copy of the 2023 Market Guide today!


Gartner®, 2023 Market Guide for IT Service Management Platforms, Rich Doheny Director Analyst, Chris Matchett Sr Director Analyst.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.