Service Level Management
Service Asset & Confirugation Management
IT Financial Management
Deploy and Monitor
Alerts & Notifications
IT Health Status
AIOps and Big Data
Third Party Integrations
Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.
We’re committed to providing resources that help you address all of your ITSM software needs.
Stay up to date on our latest ITSM, ITOM or ESM webinars and events now.
Digital transformation is a must for companies looking to grow in a post-covid landscape. Yet research reveals that just 16% of executives say their company’s current digital transformation efforts are succeeding.1
At the same time, 61% of organizations were already seeing an increase in the volume of support cases pre-COVID, which was trending up year-over-year.2 This means that in the wake of the pandemic, there are more support desk tickets now than ever while agents are simultaneously juggling digital transformation efforts.
So how can you ensure the success of your over-stressed service desk?
By working smarter, not harder and modernizing your service desk.
This informative guide will walk you through the five essential steps to a modern service desk, including:
Download this free 5-step guide to learn how you can streamline processes and modernize your service desk today!
1 McKinsey Research, Welcome to the Digital Factory: The Answer to How to Scale Your Digital Transformation, Somesh Khanna, Nadiya Konstantynova, Eric Lamarre, Vik Sohoni, 24 May 2020
2 HDI, EasyVista, The ROI of Shift-Left: Optimizing Service Desk Costs with Self Help