Knowledge Management

Knowledge Management


EasyVista’s Knowledge Management function provides a complete knowledge lifecycle management module.

  • Detailed knowledge category and record management
  • Charges are logged and recorded, allow for full traceability of each knowledge record
  • Automatic generation of alerts to knowledge record owners, helping to keep data up-to-date and relevant
  • Fully integrated keyword and contextual search allows users to easily access knowledge records through the centralized EasyVista portal

Benefits

  • Fully integrated within the EasyVista Service Management suite
  • Integrates search feature with full keyword and contextual search capabilities
  • Pre-defined wizards for automated knowledge records
  • Knowledge record management through reporting and alerts, allowing continuous improvement of the knowledge management data, records and systems