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ITIL Myhs eBook

Ultimate Guide: 10 Common ITIL Myths…Busted!

June 23, 2017 By Katie McKenna

Let’s face it: If implementing ITIL was easy, everyone’s processes would be cranking perfectly and there would be no need for certifications and consultants. The thing that makes ITIL challenging is that you need to apply it to your organization’s individual environment, needs and culture. Additionally, there’s a lot of... [Read More]

Self-service ITSM

3 Reasons IT Needs to Improve Its Self-Service User Experience

June 21, 2017 By Stephen Mann

Self-service for IT issues and information/service requests has long been sold as the “magic bullet” solution to many of the average corporate IT department’s woes. It might have started off, at the dawn of the decade, as “You need a service catalog (or service request catalog)!” statements but, once people... [Read More]

EasyVista Knowesia Acquisition

EasyVista to Acquire Knowesia: 4 Reasons Why It Was the Right Move

June 16, 2017 By Justin Roux

Today we announced that EasyVista is in the process of acquiring Knowesia, a self-help modeling and guided support software company.  We’re excited to make this announcement and to solidify our commitment to intelligent self-service for the enterprise. At EasyVista, we truly believe that Knowledge Management represents the foundation in which... [Read More]

ITSM Customer Success

6 Ways Your ITSM Vendor’s Customer Success Team Can Help You Deliver Superior Customer Experiences

June 14, 2017 By Sherry Rice

There’s a common misconception when it comes to working with customer success teams that the customers who are constantly calling are the ones having the most problems managing their ITSM solution. As a Customer Success Manager, I’m here to tell you that way of thinking could not be farther from... [Read More]

ITSM Success with Mission Health

Mission Health Improves Vitals with ITIL & EasyVista ITSM

May 24, 2017 By Katie McKenna

Like any first-rate health system organization, Mission Health is wholly committed to advancing the health and wellness of the people it serves. Sometimes those improvements come in the form of IT enhancements which power the organization’s 10,000+ healthcare workers behind the scenes. “We always remember there’s a patient at the... [Read More]

HDI 2017 Recap: One Solution Expert’s Experience

HDI 2017 Recap: One Solution Expert’s Experience

May 22, 2017 By Katie McKenna

What a week we had at HDI 2017! After much planning and having tons of fun at the show, it can be sad to see yet another HDI Conference in the rearview mirror. However, now is the perfect time to reflect on the major takeaways from our conversations with attendees... [Read More]

EasyVista ITSM at HDI Conference 2017

Unleash the Power of ITSM at HDI 2017 with EasyVista

May 3, 2017 By Katie McKenna

The Annual HDI Conference is THE place to meet like-minded professionals and catch up with the latest tech support trends, technologies, and solutions—and to have fun while doing it! Thousands of IT leaders attend each year to take advantage of in-depth sessions, networking opportunities, and demos of the top ITSM... [Read More]

Gartner Research on Future-ready ITSM Practices

Get Your $195 Gartner Research on “Future-ready” ITSM Practices for Free

April 14, 2017 By Katie McKenna

H.G. Wells’ famous “adapt or perish” quote becomes more and more relevant as advancements in cloud and everything-as-a-service technologies evolve at rapid speed. When it comes to providing strategic value to the workplace, IT must be at the forefront of the latest best practices, tools, and critical skillsets. As Gartner... [Read More]

ITSM SaaS March Madness Championship Results

April 6, 2017 By Katie McKenna

March Madness is officially over (congrats to North Carolina!), so it seems like the perfect time to recap our own championship game. We decided to get in on the March Madness fun last month by holding a competition to find the top ITSM SaaS product feature. For three weeks, you... [Read More]

EasyVista Welcomes New ITSM Executive

EasyVista Welcomes New Executive to Support International Growth

April 5, 2017 By Katie McKenna

With continued market growth and rapid expansion in North America and Europe, it’s no surprise that the EasyVista team is growing. Today EasyVista announced the appointment of ITSM leader, Frédéric Pierresteguy, to the executive management team as VP of Sales for EMEA. Frédéric brings 25+ years of IT industry experience from... [Read More]