Mobile First Service Management

And the Winner of the Leading Trend of 2016 is…!!!

December 23 , 2015 By Katie McKenna

The trends in 2015 Service Management speak to the needs of customers, and to what’s next. EV has been busy with innovations leading the market to meet those expectations. With the ‘demand’ of “customer-obsessed models” from our customers around the world, our focus for next year is to extend beyond IT Consumerization to enabling our customers with mobile first capabilities. At our core, EasyVista is committed to helping customers provide... [Read More]

Problem Management best practices via Star Wars

Why Darth Vader Needed a Problem Manager – Episode III

December 18 , 2015 By Christopher Morgan

Episode III: How You Can Use Problem Management as a Force for Good Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far away…   Today we conclude our story of... [Read More]

Happy New Year in Service Management

Throwback Thursday: Ramping Up for Another Stellar Year

December 17 , 2015 By Katie McKenna

EasyVista has had a fantastic year helping customers around the world consumerize their IT services in 2015. In celebration, we're flashing back to our ‘super cool’ Happy New Year e-card from January of this year. We look forward to ushering in 2016 with continued innovation and excellence, powering organizations into the next era of helping customers consumerize services for their users with mobile, business applications. Check out our 2015 video... [Read More]

ITIL Problem Management via Star Wars

Why Darth Vader Needed a Problem Manager – Episode II

December 16 , 2015 By Christopher Morgan

Episode II: Problem Management: It’s Not a Trap! Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far away…   Yesterday we recalled the fate of two DEATH STAR battle stations... [Read More]

Problem Management via Darth Vader, Star Wars

Why Darth Vader Needed a Problem Manager – Episode I

December 15 , 2015 By Christopher Morgan

Episode I: Why You Should Never Underestimate the Power of Problem Management Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long time ago, in a galaxy far, far away…   There’s a furor of excitement as fans... [Read More]

Service Management 2015 recap

The Ultimate 2015 Service Management Recap Webinar

December 11 , 2015 By Katie McKenna

Earlier this year, EasyVista partnered up with Pink Elephant and kicked off our must-watch webinar series: The Changing Face of Enterprise Service Management. Clearly the series struck a chord with viewers as it garnered high attendance and positive feedback from many of you dealing with your own change in your service management roles. With this strong interest, we’re excited to provide a full recap of key takeaways from this series in our final... [Read More]

Service Management IT Hero

Overcome Obstacles of Digital Transformation: Find Your Inner Luke or Samwise

December 7 , 2015 By Evan Carlson

J.R.R. Tolkien considered Samwise Gamgee as “the chief hero” of his The Lord of the Rings trilogy. He was selfless and determined to help his neighbor and friend, Frodo, succeed in a nearly impossible quest. They were both physically small and, according to some, insignificant in the grand scheme of things; however, their focus and determination to support each other by using their unique skills towards the common goal proved... [Read More]