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Student Portal Service Management

Revolutionizing the Student Experience with Service Management

March 31, 2016 By James Bradley

This is the second of four blogs on the topic of Transforming the University with IT Service Management. The first one “The Evolution from Higher Ed CIO to Chief Services Provider” provides useful background to this blog post. One of the keys to transforming the university is the move from... [Read More]

Higher Education Service Management - Evolution of the Higher Ed CIO

The Evolution from Higher Ed CIO to Chief Services Provider

March 29, 2016 By James Bradley

This is the first of four blogs on the topic of Transforming the University with IT Service Management. Higher Education’s IT departments are facing a shifting paradigm driven by changes in their customer base and in the capabilities of the market. Students, faculty, and staff have not been just users... [Read More]

HDI16 service management conference

Get Mobile-first and Chill with EasyVista at HDI16

March 28, 2016 By Katie McKenna

EasyVista has some majorly cool plans in the works for HDI16. We will be participating as a Platinum Sponsor at the HDI 2016 Conference & Expo in Orlando, Florida from April 12-14th. This year’s HDI conference boasts 2,400 IT support professionals, nine learning tracks, eighty content-rich sessions, five keynote speakers,... [Read More]

Higher Education Service Management

Higher Ed Webinar: Supercharging Service Delivery in the Mobile Era

March 25, 2016 By Katie McKenna

Higher Ed IT organizations face a unique set of service delivery challenges. Campus IT isn’t just about keeping the lights on anymore. It’s about providing an increasing number of services to a growing crowd of tech savvy and self-sufficient consumers. Educational IT is undergoing a major shift—a switch from managing... [Read More]

Mobile-first embraced by Enterprise IT

Enterprises Welcome Mobile-first Service Management – EasyVista Soars

March 16, 2016 By Katie McKenna

The mobile imperative movement is here and it’s only going to intensify. According to IDC predictions, mobile workers will account for nearly three quarters (72.3%) of the total US workforce by 2020. The growing usage of mobile devices coupled with rising expectations from users in the workplace means that mobile... [Read More]

Mobile first for enterprise service management

It’s a Mobile, Mobile, Mobile World…Time to Embrace It

March 4, 2016 By Arnie McKinnis

You need to go no further than any gathering of people—the mall, a restaurant, a sporting event—to realized we have become a connected, mobile society. We can debate why that is; what you can’t debate are the facts, and these are just a few: • In 2009, smartphone shipments came... [Read More]

ITSM software vendor selection tips

How to Pick a Software Provider You’ll Love

February 29, 2016 By Benoit Tessier

This post was originally published on G2 Crowd's website as part of their Thought Leadership Program which aims to provide general tips, insights and content to aid business professionals involved in the software buying process. Picking the right vendor for your next software solution is no easy task. Technology investments are... [Read More]

Higher Ed Harnesses Service Management to Tame IoT

Gonzaga University Chooses a Better Service Management Solution to Crush IoT Challenges

February 25, 2016 By Katie McKenna

What happens when 7,400+ students show up with eight IoT-enabled devices each as campus IT struggles with an inefficient service desk solution that’s about to become un-supported? This may sound like the start of a bad joke—or nightmare—but it’s exactly the predicament that Gonzaga University found itself in. Read on... [Read More]

service management, ITSSM, ITIL resources roundup

The Round Up: The Best of the Best 2015

February 17, 2016 By Katie McKenna

As the social media guru here at EasyVista, I’m always looking for the latest and greatest Service Management resources to share with our growing number of followers—whether it’s new market research, an interesting case study, a thought leadership article, industry trends, or breaking news stories. I’m sure I’m not alone... [Read More]

Digital Transformation Award won with EasyVista Mobile Tech

PwC France Wins Digital Transformation Award with EasyVista Mobile Technology

February 11, 2016 By Katie McKenna

We’re thrilled to announce that EasyVista client, PwC France, took home the first place trophy in the DSI category at the “Trophées de Transformation Numérique” event in Paris on Tuesday night! Held by IT Solutions Magazine and solutions-numeriques.com, the Digital Transformation Awards honored 22 companies that deployed IT projects within the last... [Read More]