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Gartner IT Operations Stategies & Solutions Summit featuring ITSSM research

EasyVista Brings Mobile-first to the Gartner IT Operations Strategies & Solutions Summit

April 29, 2016 By Katie McKenna

The Gartner IT Operations Strategies & Solutions Summit (May 10-12, 2016) is the premier place to examine emerging industry trends, develop impactful strategies, and network with the best in the world of IT Operations. The focus of this event is to Rethink IT Operations: Balancing Control, Agility, and Innovation and... [Read More]

Insights from HDI Conference 2016 on service management in the mobile age

Video: HDI16 Insights from the EasyVista Mobile-first Service Apps Lounge

April 25, 2016 By Katie McKenna

If you follow us on social media, you know we had one heck of a busy week during the HDI 2016 Conference and Expo (April 12-15). Between heavy traffic at the Service Apps Lounge, hosting a super chill party at the ICE bar Orlando, raffling off Bluesmart carry-ons, and presenting... [Read More]

451 Research EasyVista Enterprise Mobility Service Management Webinar

Don’t Miss the “Service Management in the Mobile Era” Webinar Replay

April 21, 2016 By Katie McKenna

Tuesday’s webinar, Executive Overview of Service Management in the Mobile Era, featuring 451 Research Director, Chris Marsh, and EasyVista GM, Kevin Coppins, was a total hit! We knew discussing mobility in service management would be a hot topic, but registrations surpassed our already high expectations. With over 230 registrants from... [Read More]

451 Research & EasyVista Mobile First Service Management Webinar

EasyVista & 451 Research Webinar: The Executive Overview of Service Management in the Mobile Era

April 13, 2016 By Katie McKenna

Selecting the right service management solution can mean the difference between achieving significant impact across the organization and getting stuck in the IT world of yesteryear. And there are now more factors and options than ever to consider while making this crucial choice. The rise of SMAC (Social, mobile, analytics,... [Read More]

Service Desk High Performer - G2 Crowd Grid 2016

EasyVista Earns High Performer Status from G2 Crowd Customer Reviews

April 12, 2016 By Katie McKenna

The reviews are in and the customers have spoken! Once again, EasyVista has been named a “High Performer” by G2 Crowd in the recently released Spring 2016 edition of its Service Desk Grid℠ Report. This is particularly gratifying because the source of the ratings are the industry's IT customer themselves.... [Read More]

Service Management Insights in Higher Education

Final Recommendations for Higher Ed in the Service Management Transition

April 7, 2016 By James Bradley

This is the fourth and final blog post on the topic of Transforming the University with IT Service Management. The first three “The Evolution from Higher Ed CIO to Chief Services Provider,” “Revolutionizing the Student Experience with Service Management,”  and "Service Management Transition in the University: Three Keys to Success" provide useful... [Read More]

higher education service management CIO

Service Management Transition in the University: Three Keys to Success

April 5, 2016 By James Bradley

This is the third of four blogs on the topic of Transforming the University with IT Service Management. The first two “The Evolution from Higher Ed CIO to Chief Services Provider” and “Revolutionizing the Student Experience with Service Management” provide useful background to this blog post. For the CIO in... [Read More]

Student Portal Service Management

Revolutionizing the Student Experience with Service Management

March 31, 2016 By James Bradley

This is the second of four blogs on the topic of Transforming the University with IT Service Management. The first one “The Evolution from Higher Ed CIO to Chief Services Provider” provides useful background to this blog post. One of the keys to transforming the university is the move from... [Read More]

Higher Education Service Management - Evolution of the Higher Ed CIO

The Evolution from Higher Ed CIO to Chief Services Provider

March 29, 2016 By James Bradley

This is the first of four blogs on the topic of Transforming the University with IT Service Management. Higher Education’s IT departments are facing a shifting paradigm driven by changes in their customer base and in the capabilities of the market. Students, faculty, and staff have not been just users... [Read More]

HDI16 service management conference

Get Mobile-first and Chill with EasyVista at HDI16

March 28, 2016 By Katie McKenna

EasyVista has some majorly cool plans in the works for HDI16. We will be participating as a Platinum Sponsor at the HDI 2016 Conference & Expo in Orlando, Florida from April 12-14th. This year’s HDI conference boasts 2,400 IT support professionals, nine learning tracks, eighty content-rich sessions, five keynote speakers,... [Read More]