no image
ITSM Ghostbusters

EasyVista & 451 Research Webinar: Arm Your Service Desk for the Latest ITSM Trends

December 7, 2016 By Katie McKenna

Today’s IT environment is a delicate mix of complex technologies such as mobile, virtualization, and cloud which converge to successfully deliver services. If we’re being honest, it can be challenging to provide efficient and superior service delivery in such a dynamic landscape. Unseen snafus happen, but these ‘ghosts’ can be... [Read More]

EasyVista ITSM - Hot in 2016 Owler Award

EasyVista Named HOT and Top Trending Company by Owler!

November 29, 2016 By Katie McKenna

EasyVista can officially add “Hot” to its long list of attributes. Owler, a crowdsourced competitive intelligence platform, has released its annual list of “HOT in 2016” winners, and let’s just say, the EV team is strutting with Bruno Mars swag singing: “I'm too hot (hot damn) Call the police and... [Read More]

The Mobile-first Revolution in ITSM

The Mobile-first Revolution in ITSM

November 18, 2016 By Cédric CibotVoisin

“Mobile-first” is no longer just an ITSM industry buzzword. Our consumption of digital is accelerating, and increasingly mobility plays a predominant role. In order to be effective and gain business value, IT organizations must take ownership and support digital transformation and its mobile elements in the service catalog and orchestration... [Read More]

ITIL Mythbusting: Incident Management

ITIL Mythbusting: Incident Management Facts That Will Supercharge Your Processes

November 15, 2016 By Katie McKenna

It’s time to set the record straight on even more prevailing ITIL misconceptions—maybe ones you’ve encountered or believed yourself (gasp!). Once again, we’re joining forces with the Queen of ITIL Mythbusting, Vawns Murphy. Vawns is an ITIL/ITSM expert and the Principle Analyst and Research Director at ITSM.Tools. If you caught... [Read More]

FUSION 16 IT Service Management (ITSM) Conference

FUSION 16: Why What Happens in Vegas, Won’t Stay in Vegas

October 31, 2016 By Katie McKenna

It’s said that “what happens in Vegas, stays in Vegas.” But that’s not always the case. No, I’m not talking about dealing with the aftermath of an Elvis-officiated wedding. I’m talking about FUSION, the annual service management conference and expo held by itSMF USA and HDI. This event brings together... [Read More]

Free ITSM Solution Maturity Assessment

How to Quickly Assess Your ITSM Maturity for Free

October 28, 2016 By Katie McKenna

Benchmarking your ITSM capabilities can be difficult work but it’s a necessity for any top-notch IT organization. In order to plan for process improvements and set realistic goals, you need to know where you stand today. Now listen up because I have an exceptionally easy way for you to check... [Read More]

ITIL Mythbusting: Change Management

ITIL Mythbusting: Change Management Truths You Needed Yesterday

October 26, 2016 By Katie McKenna

Myths are a funny thing…If something is around long enough, myths will form, and like rolling a snowball down a hill, get larger over time. This is the case with ITIL, the core best practices guiding ITSM solutions today. It’s frightening how many falsehoods are still touted as truths. If... [Read More]

EV Connect EasyVista ITSM solution event

EV Connect 2016 Highlights!

October 24, 2016 By Katie McKenna

Record Attendance, Thought-leadership Discussion, Hands-on Labs, Karaoke, & Ghost Hunting Can you believe that EV Connect 2016 has officially wrapped? It’s bittersweet that an event the EV team spent months preparing for has successfully concluded and now our attendee customers are relaying back positive feedback on all aspects of the... [Read More]

EV Connect 2016 Service Management Conference

EV Connect 2016: Double the Attendees, Double the Fun

October 11, 2016 By Katie McKenna

You know you’re doing something right when attendance for your annual user conference more than doubles! EasyVista employees, customers, and partners are once again taking over the French Quarter in New Orleans for EV Connect 2016 (October 10-12). And this year, we have twice the number of excited customers ready... [Read More]

ITSM Automation and Workflows Demo

New Video: Automation as the Service Management Secret Weapon

October 7, 2016 By Katie McKenna

If you’re like many of the other IT professionals we speak with each day, you’re looking for the secret weapon to increased productivity, improved quality, and significant cost reduction. In that case, it’s absolutely essential to add Automation to your service management arsenal. See the possibilities for yourself in our... [Read More]