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Service Management Software Axia FibreNet

How Axia Reaped Benefits from EasyVista Service Management on Day One

May 17, 2016 By Katie McKenna

As a global provider of broadband services via state-of-the-art fibre optic networks, Axia is all about improving experience, boosting efficiency, and maximizing performance for its customers—EasyVista and Axia have a lot in common! When reorganizational changes crippled an aging HP solution, a division of resources and heightened inefficiencies made it... [Read More]

David's Bridal IT Service Management

David’s Bridal Goes Mobile-first with EasyVista Service Management

May 11, 2016 By Sherry Macias

The 2016 wedding season is upon us, making it the perfect time to announce that David’s Bridal has selected EasyVista as its Service Management Solution Provider, joining a global community, 1,000+ strong, of EasyVista customers. Our mobile-first service management platform will help the retailer simplify and automate service delivery processes—for... [Read More]

Mobile Service Management with The Martin Agency

The Martin Agency Boosts Service Delivery for Employees on the Go

May 10, 2016 By Katie McKenna

Employees are on the move now more than ever. Mobile technology innovations mean that work is no longer limited between the four walls of an office or cubicle—and it hasn’t been that way for some time. In fact, IDC predicts that mobile workers will account for nearly three quarters (72.3%)... [Read More]

Gartner IT Operations Stategies & Solutions Summit featuring ITSSM research

EasyVista Brings Mobile-first to the Gartner IT Operations Strategies & Solutions Summit

April 29, 2016 By Katie McKenna

The Gartner IT Operations Strategies & Solutions Summit (May 10-12, 2016) is the premier place to examine emerging industry trends, develop impactful strategies, and network with the best in the world of IT Operations. The focus of this event is to Rethink IT Operations: Balancing Control, Agility, and Innovation and... [Read More]

Insights from HDI Conference 2016 on service management in the mobile age

Video: HDI16 Insights from the EasyVista Mobile-first Service Apps Lounge

April 25, 2016 By Katie McKenna

If you follow us on social media, you know we had one heck of a busy week during the HDI 2016 Conference and Expo (April 12-15). Between heavy traffic at the Service Apps Lounge, hosting a super chill party at the ICE bar Orlando, raffling off Bluesmart carry-ons, and presenting... [Read More]

451 Research EasyVista Enterprise Mobility Service Management Webinar

Don’t Miss the “Service Management in the Mobile Era” Webinar Replay

April 21, 2016 By Katie McKenna

Tuesday’s webinar, Executive Overview of Service Management in the Mobile Era, featuring 451 Research Director, Chris Marsh, and EasyVista GM, Kevin Coppins, was a total hit! We knew discussing mobility in service management would be a hot topic, but registrations surpassed our already high expectations. With over 230 registrants from... [Read More]

451 Research & EasyVista Mobile First Service Management Webinar

EasyVista & 451 Research Webinar: The Executive Overview of Service Management in the Mobile Era

April 13, 2016 By Katie McKenna

Selecting the right service management solution can mean the difference between achieving significant impact across the organization and getting stuck in the IT world of yesteryear. And there are now more factors and options than ever to consider while making this crucial choice. The rise of SMAC (Social, mobile, analytics,... [Read More]

Service Desk High Performer - G2 Crowd Grid 2016

EasyVista Earns High Performer Status from G2 Crowd Customer Reviews

April 12, 2016 By Katie McKenna

The reviews are in and the customers have spoken! Once again, EasyVista has been named a “High Performer” by G2 Crowd in the recently released Spring 2016 edition of its Service Desk Grid℠ Report. This is particularly gratifying because the source of the ratings are the industry's IT customer themselves.... [Read More]

Service Management Insights in Higher Education

Final Recommendations for Higher Ed in the Service Management Transition

April 7, 2016 By James Bradley

This is the fourth and final blog post on the topic of Transforming the University with IT Service Management. The first three “The Evolution from Higher Ed CIO to Chief Services Provider,” “Revolutionizing the Student Experience with Service Management,”  and "Service Management Transition in the University: Three Keys to Success" provide useful... [Read More]

higher education service management CIO

Service Management Transition in the University: Three Keys to Success

April 5, 2016 By James Bradley

This is the third of four blogs on the topic of Transforming the University with IT Service Management. The first two “The Evolution from Higher Ed CIO to Chief Services Provider” and “Revolutionizing the Student Experience with Service Management” provide useful background to this blog post. For the CIO in... [Read More]