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IT Service Management: User Enablement & Adoption

Closing the Gap Between User Expectations and IT Service Realities

June 23, 2016 By Arnie McKinnis

Welcome to this blog series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed the previous post, catch up with the link below. Question #1: How will service management enable my end users, and will they use it? Nothing is more important for IT... [Read More]

Cardno excels with EasyVista IT Service Management (ITSM)

Baseline Highlights EV Customer for Service Management Enhancements

June 22, 2016 By Katie McKenna

Did you hear? Our customer, Cardno, a large engineering and environmental service company, was featured in this recent Baseline article: “Service Management Tool Supports Engineering Firm.” In the article, Mike Madden, IT operations manager for Cardno, details the many headaches their employees and IT staff experienced with their previous help... [Read More]

EasyVista Service Management Customer: Villanova University

Villanova University Shares ITSM Challenges and Triumphs

June 21, 2016 By Katie McKenna

At last year’s EV Connect customer conference, I had the pleasure of dining at the unofficial Higher Education table where customers from Villanova University and Samford University sat during our dinner cruise down the Mississippi River. Naturally there was a lot of talk about service management on campus and the... [Read More]

Questions for selecting enterprise service management software

10 Must Ask Questions When Buying (or re-signing) a Service Management Solution

June 16, 2016 By Arnie McKinnis

As an IT professional, you have one of the toughest jobs within the company–managing technology that enables an entire organization and supporting revenue growth while containing expenses. IT has also evolved from managing pure infrastructure, to delivering and integrating services. Those services are increasingly mobile and being delivered to savvy... [Read More]

Gartner Peer Insights: EasyVista Earns 5.0 Score on Crowd-sourced Review Site

June 14, 2016 By Katie McKenna

Crowd-sourced review sites like Yelp and TripAdvisor are used every day by consumers to evaluate everything from where to get new car tires to which hotel to book for their next Caribbean vacation. The high-tech world has now caught on, because just like picking your favorite restaurant, when you buy... [Read More]

Deb Moses Talks Service Management Offices (SMOs) and CSI

VerisVisalign CEO Deborah Moses: Every Organization Needs a Service Management Office

June 7, 2016 By Katie McKenna

This blog marks the kickoff of our brand new “View from the Top” series. This series will examine critical trends, challenges, and opportunities as seen through the eyes of leaders and experts in service management. Our inaugural post features an interview with Deborah Moses, Founder and CEO of VerisVisalign. In... [Read More]

PinkNORTH16: See EasyVista ITSM ITIL solutions

See EasyVista’s Mobile-first and ITIL Consistent Service Management Platform at PinkNORTH16

June 2, 2016 By Katie McKenna

Best practice frameworks are a central component to IT Service Management success. Whether through ITIL®, COBIT®, DevOps, Lean IT, or a combination of these methodologies, organizations around the world are dramatically improving service delivery, lowering costs, and reducing risks. But let’s face it, the implementation and ongoing management of such... [Read More]

Service Management Software Axia FibreNet

How Axia Reaped Benefits from EasyVista Service Management on Day One

May 17, 2016 By Katie McKenna

As a global provider of broadband services via state-of-the-art fibre optic networks, Axia is all about improving experience, boosting efficiency, and maximizing performance for its customers—EasyVista and Axia have a lot in common! When reorganizational changes crippled an aging HP solution, a division of resources and heightened inefficiencies made it... [Read More]

David's Bridal IT Service Management

David’s Bridal Goes Mobile-first with EasyVista Service Management

May 11, 2016 By Sherry Macias

The 2016 wedding season is upon us, making it the perfect time to announce that David’s Bridal has selected EasyVista as its Service Management Solution Provider, joining a global community, 1,000+ strong, of EasyVista customers. Our mobile-first service management platform will help the retailer simplify and automate service delivery processes—for... [Read More]

Mobile Service Management with The Martin Agency

The Martin Agency Boosts Service Delivery for Employees on the Go

May 10, 2016 By Katie McKenna

Employees are on the move now more than ever. Mobile technology innovations mean that work is no longer limited between the four walls of an office or cubicle—and it hasn’t been that way for some time. In fact, IDC predicts that mobile workers will account for nearly three quarters (72.3%)... [Read More]