The Associated Press Increases IT Service Availability

The Associated Press Increases IT Service Availability by 64% with EasyVista

January 8 , 2018 By Katie McKenna

The Associated Press needs no introduction. For over 170 years, it has covered breaking news and provided in-depth investigative reports in pursuit of its mission to inform the world. The independent news cooperative has earned 52 Pulitzer Prizes and has become a household name in the process. The AP does whatever it takes to get news out to its member news organizations and customers—from its history of delivering the latest... [Read More]

ITSM Success with Mission Health

Mission Health Improves Vitals with ITIL & EasyVista ITSM

May 24 , 2017 By Katie McKenna

Like any first-rate health system organization, Mission Health is wholly committed to advancing the health and wellness of the people it serves. Sometimes those improvements come in the form of IT enhancements which power the organization’s 10,000+ healthcare workers behind the scenes. “We always remember there’s a patient at the other end of everything we do—and they may be in a life or death situation,” said Justin Meadows, Manager of... [Read More]

The American Red Cross Selects EasyVista ITSM

The American Red Cross Chooses EasyVista to Manage IT Services for Its Volunteers and Employees

March 28 , 2017 By Katie McKenna

Here at EasyVista, we take great pride in the fact that our solution powers amazing organizations that truly make a difference in the lives of others. Our solutions enable organizations to work more efficiently and save money so they can focus on the things that matter. We’re thrilled to announce today that The American Red Cross has selected EasyVista to improve service delivery to its employees and volunteers that are... [Read More]

ITSM Customer Success: Agnesian HealthCare

Agnesian HealthCare Centralizes ITSM with EasyVista, Wins Award

February 24 , 2017 By Katie McKenna

The very first step to solving most problems is research. Whether Google-ing “how-to” instructions for a home improvement project or reading reviews to choose the perfect gym, the goal is to learn from those that have succeeded before. This is especially applicable in IT—no reason to reinvent the ITSM wheel when other organizations are facing and overcoming the same issues. Agnesian HealthCare, a not-for-profit integrated healthcare system headquartered in Wisconsin,... [Read More]

EasyVista Higher Ed ITSM Customer: Columbus State University

Columbus State University Selects EasyVista to Provide Superior Services to Students and Staff

August 2 , 2016 By Katie McKenna

Today we’re coming to you from Booth 629 at the 2016 Campus Technology Conference in Boston. This annual event is a hotspot for campus IT leaders to discuss strategic initiatives, emerging trends, and technological innovations within the higher education sphere. It’s the must-attend event for those wanting hands-on experience with the latest IT innovations that are transforming higher learning institutions. It’s also the perfect setting for today’s EasyVista announcement: Columbus... [Read More]

The MENTOR Network switches to EasyVista Service Management

The MENTOR Network Automates Service Workflows; Processes 25% More Tickets

June 28 , 2016 By Katie McKenna

The MENTOR Network is not your typical healthcare services provider. Founded in 1980, this extensive network of local health and human services providers spread across 35 states has made positive impacts for thousands of children and adults. The MENTOR Network provides an array of community-based services in a variety of settings—homes, day program facilities, community settings, and clinical environments—meaning that the technology requirements vary for staff in each program. Read... [Read More]

Cardno excels with EasyVista IT Service Management (ITSM)

Baseline Highlights EV Customer for Service Management Enhancements

June 22 , 2016 By Katie McKenna

Did you hear? Our customer, Cardno, a large engineering and environmental service company, was featured in this recent Baseline article: “Service Management Tool Supports Engineering Firm.” In the article, Mike Madden, IT operations manager for Cardno, details the many headaches their employees and IT staff experienced with their previous help desk system. Essentially, it was not user-friendly, agile, or easy to manage without the help of expensive consultants. With help... [Read More]

EasyVista Service Management Customer: Villanova University

Villanova University Shares ITSM Challenges and Triumphs

June 21 , 2016 By Katie McKenna

At last year’s EV Connect customer conference, I had the pleasure of dining at the unofficial Higher Education table where customers from Villanova University and Samford University sat during our dinner cruise down the Mississippi River. Naturally there was a lot of talk about service management on campus and the specific challenges faced by Higher Ed IT organizations. In light of the consumerization of IT era and all the expectations... [Read More]