FUSION 16 IT Service Management (ITSM) Conference

FUSION 16: Why What Happens in Vegas, Won’t Stay in Vegas

October 31 , 2016 By Katie McKenna

It’s said that “what happens in Vegas, stays in Vegas.” But that’s not always the case. No, I’m not talking about dealing with the aftermath of an Elvis-officiated wedding. I’m talking about FUSION, the annual service management conference and expo held by itSMF USA and HDI. This event brings together thousands of top IT service management professionals to network and learn with the best. The ultimate goal being to return... [Read More]

WADOC shares how Automation and Self-service improved ITSM

From iPhones to Tasers: EasyVista Helps WADOC IT Support Their 8,000 Users

September 30 , 2016 By Katie McKenna

The best quote from yesterday’s InformationWeek article featuring our customer Washington Department of Corrections, didn’t make it to print. In fact, it was in our first meeting with Susan Nunziata, InformationWeek’s Editorial Director, who said: “This is one of our more unique end user customer stories of the year.” And it really is. It’s always exciting to see how our technology is being leveraged in unique ways by interesting customers—and... [Read More]

Create Enterprise Apps or Portals in Minutes with Apps Builder

New Video: EasyVista Apps Builder – Create Enterprise Apps or Portals in Minutes!

September 21 , 2016 By Katie McKenna

Interested to learn how you can empower your digital workforce with no-code business apps? In two short minutes, Chris Dunn, product expert at EasyVista gives a quick rundown and demo of core EasyVista functionalities so you can see just how easy it is to offer superior service delivery. In our EasyVista Apps Builder video, Chris tackles the subject of custom enterprise portals and apps. This topic is top of mind... [Read More]

The ITSM Mobility Challenge in a BYOD World

The Emerging Mobility Challenge: Supporting User Productivity in a BYOD World

July 14 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #2: Can service be accessed from different types of devices? In our personal lives, we are in constant movement, going from one place to the next. Even during our busy days, most of us are never “out of touch” with... [Read More]

Mobile first for enterprise service management

It’s a Mobile, Mobile, Mobile World…Time to Embrace It

March 4 , 2016 By Arnie McKinnis

You need to go no further than any gathering of people—the mall, a restaurant, a sporting event—to realized we have become a connected, mobile society. We can debate why that is; what you can’t debate are the facts, and these are just a few: • In 2009, smartphone shipments came to 173.5 million units worldwide. In 2013, shipments passed the one billion mark for the first time in history. (Statista)... [Read More]