EasyVista Higher Ed ITSM Customer: Columbus State University

Columbus State University Selects EasyVista to Provide Superior Services to Students and Staff

August 2 , 2016 By Katie McKenna

Today we’re coming to you from Booth 629 at the 2016 Campus Technology Conference in Boston. This annual event is a hotspot for campus IT leaders to discuss strategic initiatives, emerging trends, and technological innovations within the higher education sphere. It’s the must-attend event for those wanting hands-on experience with the latest IT innovations that are transforming higher learning institutions. It’s also the perfect setting for today’s EasyVista announcement: Columbus... [Read More]

EasyVista Service Management Customer: Villanova University

Villanova University Shares ITSM Challenges and Triumphs

June 21 , 2016 By Katie McKenna

At last year’s EV Connect customer conference, I had the pleasure of dining at the unofficial Higher Education table where customers from Villanova University and Samford University sat during our dinner cruise down the Mississippi River. Naturally there was a lot of talk about service management on campus and the specific challenges faced by Higher Ed IT organizations. In light of the consumerization of IT era and all the expectations... [Read More]

Service Management Insights in Higher Education

Final Recommendations for Higher Ed in the Service Management Transition

April 7 , 2016 By James Bradley

This is the fourth and final blog post on the topic of Transforming the University with IT Service Management. The first three “The Evolution from Higher Ed CIO to Chief Services Provider,” “Revolutionizing the Student Experience with Service Management,”  and "Service Management Transition in the University: Three Keys to Success" provide useful background to this blog post. What must a Higher Education CIO do to adapt? As IT evolves in the service... [Read More]

higher education service management CIO

Service Management Transition in the University: Three Keys to Success

April 5 , 2016 By James Bradley

This is the third of four blogs on the topic of Transforming the University with IT Service Management. The first two “The Evolution from Higher Ed CIO to Chief Services Provider” and “Revolutionizing the Student Experience with Service Management” provide useful background to this blog post. For the CIO in transition to a Chief Services Provider, there are three keys to success: Speed and Continuity, Managing and Avoiding Risk, and... [Read More]

Student Portal Service Management

Revolutionizing the Student Experience with Service Management

March 31 , 2016 By James Bradley

This is the second of four blogs on the topic of Transforming the University with IT Service Management. The first one “The Evolution from Higher Ed CIO to Chief Services Provider” provides useful background to this blog post. One of the keys to transforming the university is the move from multiple silos delivering services to finding ways to pull together single service areas. One of the most obvious of these... [Read More]

Higher Education Service Management - Evolution of the Higher Ed CIO

The Evolution from Higher Ed CIO to Chief Services Provider

March 29 , 2016 By James Bradley

This is the first of four blogs on the topic of Transforming the University with IT Service Management. Higher Education’s IT departments are facing a shifting paradigm driven by changes in their customer base and in the capabilities of the market. Students, faculty, and staff have not been just users of IT services for some time—they are service consumers who obtain services themselves and are savvy enough to pull in... [Read More]

Higher Education Service Management

Higher Ed Webinar: Supercharging Service Delivery in the Mobile Era

March 25 , 2016 By Katie McKenna

Higher Ed IT organizations face a unique set of service delivery challenges. Campus IT isn’t just about keeping the lights on anymore. It’s about providing an increasing number of services to a growing crowd of tech savvy and self-sufficient consumers. Educational IT is undergoing a major shift—a switch from managing the underlying technology infrastructure, to a new standard of managing and delivering services. And EasyVista is ready to help universities... [Read More]