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Katie McKenna | July 13, 2016
Yesterday EasyVista announced that the IT service desk has become the on-ramp for the evolving Digital Workplace. This is a clear trend evidenced by the surge of adoption among customers’ employees wanting consumer-like services from IT, as well as leading Gartner analysts, both indicating that the service desk is expanding its role from simply IT support to a key enabler of employee service. Over the last year, the ratio of EasyVista’s six million users shifted dramatically from 3% employee end users to 20% employee end users, demonstrating the increasing importance of mobility and usability to the employee service experience in the workplace. Additionally Gartner claims: “Digital workplace leaders should understand the needs of employees to help focus digital workplace priorities, include non-IT business units in digital workplace planning and execution, and make the service desk one of the focal points of the digital workplace,” wrote Gartner analysts Matt Cain, VP Distinguished Analyst, and Paul Miller, Managing VP, Gartner.*
Check out the press release for the full story. See how a few of EasyVista's customers from various industries are modernizing service for the Digital Workplace:
Read the full press release to learn more about delivering services to employees in the Digital Workplace: IT Service Desk Proving to be the On-Ramp to the Evolving Digital Workplace, Reports EasyVista
Katie McKenna enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. She is also an avid reader, pizza enthusiast, and horror movie lover.
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