IT Operations Management (ITOM)
Connect with monitoring tools like Microsoft SCOM or AWS to manage events or get notified of issues before the user contacts the service desk.
EasyVista offers numerous integration and interface possibilities with hundreds of third-party systems while ensuring a low total cost of ownership (TCO) through affordable licensing, easy administration, and rapid implementation.
Below is a non-comprehensive list of services, applications and data sources that EasyVista teams, partners and clients have used. For questions about a specific integration with any of the EasyVista products, contact us directly.
IT Asset Management (ITAM)
Avoid manual input and automate repetitive tasks with integrations that synchronize EasyVista Service Manager catalogs with equipment or software tables, managing software distribution from third-party tools.
Integrations: Microsoft SCCM - Ivanti Landesk - Dell Kace - Lansweeper
Directory and Single Sign-On (SSO)
Synchronize users from your Active Directory into EasyVista Service Manager and use authentication and authorization mechanisms for SSO, such as SAML, to help prevent manual processes, avoid outdated information, and improve security.
Integrations: Microsoft Active Directory - Microsoft ADFS - OpenLDAP - Okta
Automation
Automate repetitive, easy tasks from within one platform by performing actions in both EasyVista Service Manager and a third-party service using a logic app. For example, you can create a user in Microsoft Azure Active Directory by simply approving this action in the EasyVista platform.
Integrations: Microsoft Azure Logic Apps - Microsoft Power Automate - Zapier
Collaboration
Integrate EasyVista's Service Bot Technology, or virtual agents, to Microsoft Teams so users and employees can solve issues directly from their preferred channel.
Integrations: Microsoft Teams
DevOps/Agile
Reduce manual entry and improve communication and collaboration by integrating with tools such as Jira, GitHub, and Trello. Create records from incidents within EasyVista Service Manager and update the incident automatically when it is modified in the other tools.
Integrations: Atlassian Jira - Azure DevOps - Trello - GitHub
Customer Relationship Management
Provide data-driven interactive scripts and troubleshooting solutions to improve the productivity, efficiency and quality of service for customer service organizations with EasyVista Self Help for Salesforce Service Cloud.
