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Incident Management Automation

The best support tool now automatically provides perfect case notes. 100% Accuracy, 100% Automated


The Keys Are In Your Hands! Take EV Reach For a Test Drive Today

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Improve your ITSM workflow by integrating your Service Desk solution with EV Reach

The EV Reach Console provides easy access and incident management automation via a direct integration with EasyVista Service Manager or other leading service desk providers.

  • Perfect case notes
  • Open, resolve and close incidents in one tool
  • Save 45 minutes per day / per tech

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Streamline Ticket Management,
Problem Resolution, and
Compliance with EV

EV's zero-hassle integration with service desk solutions plus powerful remote support features and automated case notes generation will boost your team’s efficiency, time-to-resolution, and compliance requirements. Features include:

  • Ticket Management
  • Problem Resolution
  • Automated Case Notes
  • Improved Knowledge Base
  • Reduced Time-To-Resolution
  • Meet Compliance

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Deliver accurate case notes every time

Improve productivity and efficiency by removing this tedious and manual task and let EV Reach's auto-generate accurate and actionable resolution information.

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Auto-Generate a Searchable Knowledge Base

Build a searchable knowledge base of resolution information using EV Reach's auto-generated case notes.

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Meet Compliance Requirements

Automatically enforce the auditing of technician’s actions.

What Processes Does EasyVista Support?

Our platform is fully integrated with the ITIL lifecycle. We support a multitude of ITIL processes to help your organization address incidents, provide better service management, deal with assets and configuration items, handle capacity and availability, and so much more.

Simplify IT Service Management

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Help Users Help Themselves

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Build People-Centric User Experiences

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